Implementation Specialist

• Gather, analyze, and document business requirements for insurance product implementations, enhancements, and system changes.
• Partner with Product Managers, Actuaries, Compliance, and Engineering to translate product specifications, underwriting rules, and regulatory requirements into clear business and system requirements.
• Configure and support the implementation of insurance products, including coverages, rating structures, forms, and underwriting rules within internal systems.
• Review product configuration, rating algorithms, and rate tables to help ensure accuracy, completeness, and alignment with approved filings.
• Research and analyze policy forms, endorsements, and regulatory filings to support compliant product implementation.
• Develop, execute, and document test cases and test scenarios for system, integration, and user acceptance testing.
• Validate rating calculations, coverage rules, policy forms, and system functionality; identify defects, document findings, and partner with technical teams through resolution and retesting.
• Maintain accurate implementation documentation and support knowledge sharing for new product launches and system enhancements.
• Collaborate effectively with cross-functional partners to support timely and accurate delivery of product initiatives.
• Continuously build knowledge of Branch products, insurance concepts, system functionality, and regulatory requirements to increase individual effectiveness and contribution over time.

Senior Implementation Specialist

• Interacting with our customers as a Customer Reliability Engineer (CRE)
• Adapting the best practices of Site Reliability Engineering (SRE) and applying them to our customers
• Bringing this practice to the Isovalent software suite of products running on-premises and in major cloud providers on Kubernetes
• Scheduled to work during business hours, 8:00 am to 5:00 pm, in the Pacific Time Zone
• Gaining a deep understanding of our customers, their architecture and various configurations
• Working with various stakeholders, internally and externally to provide world-class support and issue resolution to various incidents
• Enhancing our organization’s view into the health of our various customers

Customer Reliability Engineer

• Lead the timely and successful onboarding execution according to customer needs
• Manage day-to-day communication and collaboration with customers and internal teams
• Partner with Customers to understand their business issues
• Perform Broker and Diversion plan implementations to fit customer needs
• Manage and update internal workflows to track customer activities

• Consult on setup and configuration of IDEXX software solutions.
• Coach/Train as practice completes online learning.
• Act as point of elevation for all product related questions throughout customer onboarding.
• Considered subject matter experts for the assigned product(s).
• Analyzes, develops and implements process changes to provide improvement in workflow, operational procedures and other related business areas.
• Training the customer on how to configure and develop their solution, while reinforcing best practice recommendations.
• Coordinate with the wider customer team to ensure that issues are raised and owned appropriately.
• Perform all internal handovers to allow customer to have a seamless experience.
• Coach customers on the use of best practice clinical workflows and guide them through the unique setup of their software.
• Participates in internal projects to implement new initiatives; identifies project opportunities; generates ideas and solutions.
• May lead work activities of other team members, coordinating daily activities and providing training, coaching and guidance.

Implementation Specialist jobs in Maine

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Senior Implementation Specialist

Customer Reliability Engineer

Implementation Specialist

Implementation Specialist