Implementation Specialist

• Gather, analyze, and document business requirements for insurance product implementations, enhancements, and system changes.
• Partner with Product Managers, Actuaries, Compliance, and Engineering to translate product specifications, underwriting rules, and regulatory requirements into clear business and system requirements.
• Configure and support the implementation of insurance products, including coverages, rating structures, forms, and underwriting rules within internal systems.
• Review product configuration, rating algorithms, and rate tables to help ensure accuracy, completeness, and alignment with approved filings.
• Research and analyze policy forms, endorsements, and regulatory filings to support compliant product implementation.
• Develop, execute, and document test cases and test scenarios for system, integration, and user acceptance testing.
• Validate rating calculations, coverage rules, policy forms, and system functionality; identify defects, document findings, and partner with technical teams through resolution and retesting.
• Maintain accurate implementation documentation and support knowledge sharing for new product launches and system enhancements.
• Collaborate effectively with cross-functional partners to support timely and accurate delivery of product initiatives.
• Continuously build knowledge of Branch products, insurance concepts, system functionality, and regulatory requirements to increase individual effectiveness and contribution over time.

Senior Implementation Specialist

• Performs administration duties for the Identity and Authentication platforms
• Develops and maintains detailed technical documentation related to the Customer Authentication and Identity platforms including on-premise and cloud-based deployments
• Serves as support for architecture, support, engineering, and application development issues related to Customer Authentication and Identity
• Analyzes, troubleshoots, and develops third-party integrations for related authentication and identity tools
• Assists with establishes plans and protocols to protect data and information systems against unauthorized access, modification, and/or destruction
• Assists with compiling technical reports on daily activities
• Analyzes and advises on new authentication technologies and program conformance
• Maintains knowledge of current and emerging technologies and advancements associated with Omni-channel and Digital Authentication and Identity offerings including Cyber Crime related activities
• Analyzes security scenarios and provides data-driven solutions and recommendations to management
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

Customer Authentication Engineer

• Provide ongoing technical advisory and implementation support for DoD survey and analytics programs.
• Ensure platform stability, enterprise integration alignment, and architectural best practices across Qualtrics deployments.
• Review and optimize existing Qualtrics configurations.
• Advise on workflow automation and platform scalability.
• Ensure survey lifecycle controls align with federal compliance expectations.
• Identify architectural risks and recommend mitigation strategies.
• Support integration between Qualtrics and AWS environments (e.g., S3, secure data pipelines).
• Validate structured data exports to align with downstream database requirements.
• Ensure timestamp integrity, data traceability, and duplication controls.
• Provide periodic platform health assessments.
• Recommend configuration standards and documentation practices.
• Establish resilient architecture with redundancy controls.
• Serve as escalation-level SME for complex issues.
• Interface with Government technical stakeholders when needed.
• Provide implementation roadmaps and technical risk assessments.
• Support internal team upskilling and knowledge transfer.

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Senior Implementation Specialist

Customer Authentication Engineer

Senior Qualtrics Implementation & Integration Specialist – Part-Time