IT Support

• Provide Level 1 troubleshooting for Windows, Linux, macOS, Windows Server, and related environments
• Support administration of Microsoft 365, Google Workspace, and AWS environments
• Perform remote software installation, configuration, and management
• Assist with local network administration, IP addressing, and basic networking issues
• Troubleshoot software installation, password recovery, and hardware verification issues
• Manage support tickets and document troubleshooting steps and solutions
• Assist with email filtering, DNS configuration, and IT security tools
• Support backup, firewall, virtualization, server, and cloud service administration
• Use remote connection and support platforms to troubleshoot user issues
• Maintain technical and company documentation in knowledge management platforms
• Use scripting or programming knowledge to automate routine tasks when applicable
• Escalate unresolved incidents to higher-level technical support
• Review, clean up, and improve IT processes and technology workflows
• Deliver professional, customer-focused support to users and internal team members
• Follow client guidelines, communication practices, workflows, KPIs, and goals during the scheduled hours

Remote Level 1 IT support for a U.S.-based organization across Latin America

IT Support – Level 1

Remote Level 1 IT support for a U.S.-based organization across Latin America. Troubleshooting systems, managing tickets, administering cloud tools, and documenting technical solutions.

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IT Support – Level 1