IT Support

• Uses current programming language and technologies.
• Writes code and completes programming.
• Performs testing and debugging of applications.
• Completes documentation of procedures for installation and maintenance.
• Interacts with users to define system requirements and/or to add necessary modifications.
• Other duties as assigned.

Senior IT Software Engineer

• Serve as the initial point of contact for support requests via phone, e-mail, and ticketing system.
• Troubleshoot and resolve desktop application issues, including login problems, printing, workflows, and user access.
• Escalate complex issues to the appropriate application analysts or vendors while maintaining communication with end users.
• Provide technical support for desktops, laptops, printers, scanners, mobile devices, and peripheral equipment.
• Install, configure, and maintain computer hardware, software, and operating systems. Create, modify, and deactivate user accounts while ensuring compliance with security and HIPAA policies.
• Document all support requests, resolutions, and follow-up activities in the IT service management system.
• Assist with onboarding by setting up computers, user accounts, and system access for new employees.
• Educate users on technology best practices and proper use of Cerner applications.
• Participate in after-hours or on-call support as assigned.
• Support system upgrades, maintenance, and downtime procedures.
• Collaborate with clinical, administrative, and IT teams to improve workflows and resolve recurring issues.

IT Support jobs in South Dakota

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Senior IT Software Engineer

IT Support Specialist