IT Support

• Define and maintain enterprise architecture (EA) frameworks, standards, and reference architecture across business domains (application, data, infrastructure, and integration)
• Collaborate with Governance Committee and Architecture Review Board (ARB) to ensure compliance with standards
• Develop and enforce architecture principles, design patterns, and technology selection criteria
• Align IT strategy with business capabilities, creating capability maps and future-state architecture roadmaps
• Provide architectural oversight for major programs, ensuring scalability, interoperability, and long-term sustainability
• Lead the development and adoption of enterprise reference architectures for on-prem and cloud applications, data, integration, security, and digital platforms
• Standardize technology stacks, APIs, and integration patterns (e.g., microservices, event-driven architecture)
• Define best practices for hybrid/multi-cloud environments and platform engineering
• Ensure alignment with regulatory, compliance, and cybersecurity requirements
• Establish and scale a unified DevSecFinOps model integrating development velocity, security posture, and cost optimization across Taylor
• Drive adoption of CI/CD pipelines, infrastructure-as-code (IaC), automated testing, and release management frameworks
• Embed security controls into development workflows and SDLC processes
• Assess current application landscape and define modernization strategies (rehost, replatform, refactor, retire, replace)
• Lead transformation toward cloud-native, API-first, and composable architectures
• Partner with business stakeholders to prioritize modernization initiatives based on value and risk
• Identify, evaluate, and incubate emerging technologies (Spec-Driven Development, AI/ML, Agentic AI, automation, data platforms, etc.)
• Build partnerships with technology vendors, startups, and system integrators
• Mentor architects and engineering teams, fostering a culture of engineering excellence and continuous improvement

Senior Director of Enterprise Architecture – Innovation, Oracle Fusion

• Responsible for leading a team of application developers, engineers, and support specialists
• Oversee both application development and delivery
• Monitor and support systems in coordination with internal IT teams and vendor partners
• Establish and maintain strong vendor relationships
• Drive effective communication and ensure timely resolution of incidents, issues, and enhancements
• Provide key input into business application requirements
• Lead testing, quality assurance, and change management activities
• Support technical execution for client product implementations
• Perform in-scope application configuration changes
• Oversee application-related BCP/DR testing

IT Manager III – Banking and Payments Platforms Service Delivery Lead

• Translate business drivers into enterprise architecture requirements; align technology strategy with business goals and financial planning.
• Design next-generation architectures across business, application, data, and technology domains to enable agility, low TCO, and speed to market.
• Develop IT strategies, architecture roadmaps, reference architectures, and enforce standards, patterns, and governance.
• Build extensible solution architectures; ensure adherence during implementation; lead collaboration across business, data, integration, infrastructure, and security teams.
• Monitor emerging technologies, analyze industry trends, and recommend innovative approaches; provide thought leadership on adoption.
• Evaluate solutions considering risk, ROI, schedule, and budget; communicate and influence toward future-state architectures.
• Participate in RFPs, vendor evaluations, and sourcing; assess pricing models and upgrade/retirement plans.
• Conduct research and deliver key insights on selected software vendors, including but not limited to, changing pricing models, negative industry behaviors, and upgrade/retirement plans that may influence our software purchase and renewal strategies.
• Raise risks and concerns as they arise with key incumbent vendors to ensure the opportunity for GTBS to review and take action as needed.
• Promote EA processes and outcomes; create training materials and technical position papers; lead communication plans.
• Establish guiding principles for solution decisions; maintain technology vision and standards across projects.

Senior Enterprise Architect

• Manage, mentor, and develop a team of IT support technicians.
• Oversee the daily operations of the technical support department, ensuring the delivery of high-quality service.
• Develop and implement IT support policies, procedures, and best practices.
• Coordinate with other departments to resolve complex technical issues and provide customer feedback for continual improvement.
• Analyze and report on support metrics to identify areas for improvement.
• Serve as a point of escalation for advanced technical support issues.
• Maintain a comprehensive knowledge base of support procedures and technical solutions.
• Ensure team adherence to service level agreements (SLAs) and quality standards.
• Develop training programs for staff to enhance technical skills and customer service capabilities.
• Stay current with industry trends and emerging technologies to continuously enhance support services.
• Participate in IT projects and initiatives to improve overall business operations.

IT Support Manager

• Interviews uninsured/under-insured patients to determine eligibility for a state Medicaid benefit or Financial Assistance program.
• Assists with application processes to facilitate accurate and appropriate submissions.
• Follows up on submitted applications to ensure timely billing or adjustment processing.
• Reviewing all referred uninsured/under-insured patients for program eligibility opportunities.
• Effectively communicating with the patient to obtain documents that must accompany the application.
• Following submitted applications to determination point, updating applicable insurance information and ensuring timely billing or adjustment posting.
• Documenting all relevant actions and communication steps in assigned patient accounting systems.
• Maintaining working knowledge of all state and federal program requirements; shares information with colleagues and supervisors.
• Developing and maintaining proactive working relationship with county/state/federal Medicaid caseworker partners, working collaboratively with other revenue cycle departments and associates.

Public Benefit Specialist

• Resolve advanced desktop and application issues (performance problems, application conflicts, registry-level troubleshooting)
• Take over tickets escalated from AI/automation systems when automated tools can’t complete the request successfully
• Administer Microsoft 365 environments (Exchange Online, SharePoint permissions, security groups, conditional access policies)
• Perform Active Directory tasks (user/group management, GPO troubleshooting, basic modifications)
• Support macOS environments, including troubleshooting and basic Jamf/MDM administration
• Troubleshoot network-related issues (VPN connectivity, DNS/DHCP problems, basic network diagnostics)
• Implement and support backup/recovery solutions, including file/folder restores from client backup systems
• Identify and respond to security issues (phishing attempts, malware removal, MFA implementation)
• Manage software installations, deployments, and licensing issues
• Perform hardware diagnostics and coordinate replacements or on-site support when needed
• Document all work in the service desk system (clear resolution notes, next steps, and time entries)
• Create and maintain client-specific SOPs; contribute to ongoing process improvements
• Mentor Level 1 technicians through shadowing, ticket reviews, and hands-on training
• Collaborate with specialized teams (server, network, security) for escalations and complex issues
• Participate in client onboarding and migration/projects as needed

IT Support Specialist II

• Define and drive the organization's architectural vision and roadmap for enterprise use-cases in Agentic AI, GenAI, Machine Learning, Data strategies for AI needs
• Serve as the technical liaison between business units and IT departments
• Establish and enforce architectural best practices and standards
• Define the enterprise AI reference architecture including GenAI/Agentic AI patterns, agent frameworks, ML pipelines, data foundations and AI services
• Shape AI adoption roadmap balancing innovation with architectural integrity and operational readiness
• Align AI initiatives with business capabilities, value streams and enterprise architecture standards
• Lead efforts to modernize and streamline legacy architecture
• Provide executive-level presentations on architecture initiatives
• Lead independent research on upcoming AI technologies, their usage patterns and industry impacts

Senior Staff Enterprise Architect – Agentic AI

• Interviews uninsured/under-insured patients to determine eligibility for a state Medicaid benefit or location Financial Assistance program.
• Assists with application processes to facilitate accurate and appropriate submissions.
• Follows-up on submitted applications to ensure timely billing or adjustment processing.
• Reviewing all referred uninsured/under-insured patients for program eligibility opportunities, initializing and coordinating the application process to facilitate accurate and appropriate submissions.
• Effectively communicating with the patient to obtain documents that must accompany the application.
• Following submitted applications to determination point, updating applicable insurance information and ensuring timely billing or adjustment posting.
• Documenting all relevant actions and communication steps in assigned patient accounting systems.
• Maintaining working knowledge of all state and federal program requirements; shares information with colleagues and supervisors.
• Developing and maintaining proactive working relationship with county/state/federal Medicaid caseworker partners, working collaboratively with other revenue cycle departments and associates.

• Provide strategic and operational leadership for run state technology services
• Oversee day-to-day reliability and lifecycle management of core infrastructure domains
• Lead major incident response and problem management processes
• Collaborate with peer design/build directors for seamless transitions from engineering to operations

Director, IT Infrastructure Operations

• support and execute IT risk management activities aligned with the Company’s Risk Appetite and Corporate Strategy
• partner with IT leadership, other Risk Teams and business stakeholders to identify, assess, and manage technology risks, ensuring compliance with regulatory expectations and internal standards
• oversee the development, tracking, and reporting of IT KRIs within GRC and Workfront platforms to provide timely insights into emerging risks and trends
• coordinate and help lead reviews of Service Organization Control (SOC) reports to validate IT control effectiveness and identify potential gaps impacting risk posture
• ensure the accuracy and completeness of the IT risk control inventory, including updates for new controls, retirements, and alignment with regulatory and internal standards
• develop and deliver high-quality materials for governance forums, ensuring clarity on risk issues, mitigation strategies, and decision-making support
• serve as a trusted advisor to IT stakeholders by offering guidance on risk identification, exception management, mitigation strategies, and compliance with enterprise risk frameworks
• aggregate and analyze data for issue owners to monitor remediation progress and escalate delays or concerns to leadership
• organize and execute mock regulatory exams and remediation exercises to strengthen preparedness for supervisory reviews and internal assessments
• prepare and present risk and control updates for key governance bodies, ensuring transparency and actionable insights
• create reports and presentations that communicate IT risk posture, trends, and strategic initiatives to senior leadership
• implement safety procedures and data recovery plans
• develop user manuals, as well as policies, procedures, and safety protocols
• work with IT Leadership in employee development, retention, resource planning, talent management, performance management, and achieve a diverse and engaged workforce as well as recruit, train, and evaluate staff members’ work
• analyze a variety of data and summarize findings in applicable reports or other communication mediums
• utilize data to identify areas of improvement and opportunities for growth by collaborating with business and tech leads

IT Manager II – IT Governance, Risk and Controls

• Acquire and/or coordinate the acquisition of all permits needed to enable construction activities.
• Maintain compliance with all applicable Federal, State and Local rules and regulations and company-established standards.
• Maintain communication with the authorities having jurisdiction of the Rights-of-Way in order to manage each permit acquisition process.
• Submit Permit Applications State DOT and Railroad crossings.
• Coordinate with field personnel to ensure manner of crossing and installation is compliant by State, Federal, and Local Standards.
• Coordinate with CAD Tech to prioritize permits needing drawn up and ensuring received drawing meets entity standards.
• Keep track of all upcoming, submitted and completed permit applications, communicating to all relevant teams when crossings are approved.
• Process completed permits as required by entity.
• Process utility verification requests.
• Administrative Contact for Utility Relocations.
• Process Easement Encroachments & Vacations.

OSP Permit Specialist I

• The IT Delivery Manager III is a delivery leader within the IT Strategy, Planning and Operations (SPDO) organization responsible for end-to-end delivery execution across one or more IT portfolios.
• This role provides direct people leadership and mentorship for Project Managers and Scrum Masters, drives consistent delivery practices in a hybrid Agile environment, and serves as a change agent and coach for technology leaders and delivery teams.
• The IT Delivery Manager III leads and facilitates portfolio-level planning and execution (including PI Planning for assigned portfolios), ensures delivery health and reporting are accurate, timely, and audience-appropriate, and proactively manages risks, dependencies, and delivery outcomes.
• This role partners closely with Technology, Product, and Business stakeholders to improve predictability, transparency, and delivery performance without being accountable for engineering design or software development decisions.
• Own delivery execution across one or more IT delivery portfolios, ensuring work is planned, prioritized, sequenced, and delivered predictably.
• Establish and maintain portfolio delivery governance (cadences, checkpoints, RAID routines, and escalation paths) aligned with PMO standards.
• Drive alignment between strategic priorities and delivery capacity; help leaders make trade-off decisions when scope, timelines, and resources conflict.
• Act as first line of contact for escalation across assigned IT portfolios.
• Become a trusted leader to IT leaders and managers for assigned portfolio embedding SPDO practices and standards ensuring execution aligns with PMLC, SDLC, IT PMO, Enterprise Portfolio Management and Change Management requirements.
• Lead PI Planning for assigned portfolios: facilitate readiness, dependency mapping, capacity planning, and objective setting and ensure ongoing execution against PI objectives, with clear visibility to progress, risks, and outcomes.
• Coach teams and leaders in hybrid Agile practices and drive change management efforts related to new ways of working (Scrum), focusing on practical adoption and measurable improvements.
• Directly manage and mentor Project Managers and Scrum Masters; set expectations, develop skills, and improve performance through coaching and feedback.
• Enhance delivery capability across the organization by developing employee onboarding curriculum, job aids, standards, and training aligned to PMO operating model.
• Support talent management activities including interviewing, onboarding, performance management, succession planning, and engagement.
• Responsible for bi-weekly/monthly portfolio level delivery reporting translating delivery data into clear insights: health, forecast confidence, risks/issues, dependency impacts, and decision points.
• Create and publish required metrics to support Agile teams’ continuous improvement.
• Partner with portfolio managers to support planning, forecasting, and actuals reporting for work inside of assigned portfolios.
• Contribute business cases, delivery estimates, and execution plans as needed to support investment decisions.

IT Manager III – IT Program/Project Delivery Manager

• Collaborates with key stakeholders, including business leaders and technology teams, to understand business goals, strategies, and requirements, and translates them into architectural plans and roadmaps.
• Develops and maintains the enterprise architecture framework, ensuring alignment with industry best practices, standards, and regulatory requirements.
• Defines and communicates the architectural vision, guiding principles, and standards to ensure consistency and coherence across the organization's IT infrastructure and systems.
• Conducts comprehensive analysis and assessment of the existing IT landscape, identifying areas for improvement, recommending architectural enhancements, and driving strategic transformation initiatives.
• Leads the design and development of enterprise-level architectural solutions, ensuring scalability, reliability, security, and performance to support the organization's business objectives.
• Evaluates emerging technologies and trends, assessing their potential impact on the insurance company's IT infrastructure, and providing recommendations for strategic investments and innovation.
• Collaborates with cross-functional teams, such as solution architects, developers, infrastructure engineers, and security specialists, to ensure the successful implementation and integration of architectural solutions.
• Provides technical leadership and guidance to project teams, assisting in the resolution of complex architectural issues, and ensuring adherence to architectural standards and guidelines.
• Conducts risk assessments and recommends risk mitigation strategies to address potential security vulnerabilities, data privacy concerns, and compliance requirements.
• Serves as a subject matter expert and consultant, advising stakeholders on technology trends, emerging architectures, and best practices to leverage IT solutions for competitive advantage within the insurance industry.

• Coordinate and manage behavioral health payer audits, denials, and utilization review activities
• Prepare and submit audit responses, appeals, and supporting clinical documentation
• Defend medical necessity and level-of-care determinations using ASAM Criteria
• Conduct peer-to-peer reviews and manage payer appeal processes
• Monitor audit trends, documentation concerns, and compliance risks
• Collaborate with clinical, compliance, and revenue cycle teams to improve payer outcomes and audit readiness
• Provide documentation guidance and education related to medical necessity standards

Clinical Audit Specialist

• Support credit risk management of the Travel Cobrand portfolios
• Responsible for Credit Risk reporting and analysis
• Identify and manage consumer credit risk across all components of the cardholder life-cycle through data gathering and analytics
• Prepare and present client facing and leadership team presentations
• Drive enhanced strategies, using champion/challenger leanings to manage credit and fraud risk
• Provide analytics and input for deal and promotional pricing activities
• Coordinate multisite/country resources to ensure delivery and accuracy of monthly MIS and reporting needs
• Maintain effective and credible challenge of critical decisions and business processes

AVP, Portfolio Credit Manager

• Conducting technical reviews of claim files and compliance check points to evaluate claim handling, documentation, coverage application, and adherence to company standards and regulatory requirements.
• Analyzing state-specific claims handling requirements and documenting their impact on Claims processes and operations.
• Identifying quality, technical, and compliance trends and translating findings into actionable insights for leadership and stakeholders.
• Executing monitoring and testing of claims compliance controls and recommending improvements where gaps are identified.
• Participating in calibration discussions to ensure consistent interpretation and application of claim handling standards and expectations.
• Contributing to the development and refinement of audit tools, reporting processes, and review standards.
• Collaborating with Training, Claims Leadership, and Automation teams to address identified trends and improve claims handling practices.
• Drafting and updating Standard Operating Procedures and processes based on audit findings, regulatory changes, and business needs.
• Acting as the go-to resource for peers by providing guidance on unique claims scenarios, offering coaching, and contributing to team training and knowledge sharing.
• Supporting the execution of claims compliance projects by coordinating tasks, monitoring progress and risks, and ensuring timely delivery of project milestones and regulatory requirements.
• Managing complex ad hoc audits and reviews from planning through execution, including the evaluation of results, presentation of recommendations, and implementation of changes to enhance Claims department practices.

Claims Compliance Audit Specialist

• Responsible for managing a credit administration/loan review group
• Ensures credits adhere to existing policies and regulatory credit specifications
• Documentation is adequate to ensure security of collateral
• Ongoing administration and review is adequate to maintain the loan portfolio’s quality and profitability

Market Credit Administrator

• Define and own the enterprise architecture vision, operating model, and strategic roadmap.
• Align architecture strategy with corporate objectives, product strategies, and customer experience goals.
• Lead long-term modernization efforts (core platforms, cloud migration, digital ecosystem).
• Act as a trusted advisor to C-suite leaders (CIO, CTO, COO, CFO, business presidents).
• Translate business strategy into technology capabilities and investment priorities.
• Drive enterprise-wide decision-making on technology direction and standards.
• Establish and enforce architecture governance frameworks, standards, and policies.
• Chair or sponsor Architecture Review Boards (ARB) and design authorities.
• Ensure consistency, scalability, and reuse across all technology solutions.
• Provide oversight across all architecture domains and lead legacy modernization and technical debt reduction at scale.
• Ensure architecture aligns with regulatory requirements and industry standards (e.g., NAIC, SOC2, HIPAA where applicable).
• Define structure across enterprise, domain, and solution architects.
• Own accountability for talent management and navigation of employee related issues that impact morale and work environment.

Head of Enterprise Architecture

• Develop and own strong relationships with clients and other stakeholders to meet all of their accounting and financial reporting needs
• Enhance or re-design SOX and ICFR structures
• Streamline SOX and ICFR compliance within the organization
• Outsource or Co-source, with the organization in-house resources, the internal audit function for organizations of various size and industry
• Design internal audit plans or overall control structures, prepare and review relevant work papers supporting, prepare reporting to client management and governance
• Research complex accounting transactions and document conclusions associated with the control risk of the transactions
• Supervise, mentor, and train team members
• Network with industry professionals to generate new engagements

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Senior Director of Enterprise Architecture – Innovation, Oracle Fusion

IT Manager III – Banking and Payments Platforms Service Delivery Lead

Senior Enterprise Architect

IT Support Manager

Public Benefit Specialist

IT Support Specialist II

Senior Staff Enterprise Architect – Agentic AI

Public Benefit Specialist

Director, IT Infrastructure Operations

IT Manager II – IT Governance, Risk and Controls

Public Benefit Specialist

OSP Permit Specialist I

IT Manager III – IT Program/Project Delivery Manager

Senior Enterprise Architect

Clinical Audit Specialist

AVP, Portfolio Credit Manager

Claims Compliance Audit Specialist

Market Credit Administrator

Head of Enterprise Architecture

Business Process Audit Manager – Internal Audit, Risk Advisory