IT Support

• Constant Sales training.
• Free events for lead generation.
• Maintain win-win mutually beneficial personal relationships with all clients and relevant stakeholders on behalf of Julshomes.

Unit Manager

• Provide day-to-day technical support for laptops, mobile devices, and peripherals
• Diagnose and resolve hardware, software, and network issues in a timely manner
• Install, configure, and maintain operating systems, applications, and security tools
• Manage user accounts, permissions, and access controls (e.g., Active Directory, email systems)
• Support onboarding and offboarding processes (device setup, access provisioning/deprovisioning)
• Monitor and respond to helpdesk tickets, ensuring SLA adherence
• Maintain IT asset inventory and documentation
• Assist in network administration tasks (LAN/Wi-Fi connectivity, VPN support)
• Support cybersecurity practices (patching, antivirus, awareness, incident reporting)
• Provide user training and guidance on IT tools and best practices
• Troubleshot IT technical issues and resolve them in a courteous, professional, and timely manner in person or via email, telephone, and/or other electronic media.
• Completes setup and configuration of company laptops and desktops and t
• - Other duties as assigned by the CISO.

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Unit Manager

IT Support Officer