IT Support

• Lead project management activities, including defining project strategies, planning, task allocation, and delivery milestones.
• Guide project execution and review deliverables to ensure quality and consistency with requirements.
• Prepare and maintain project and quality plans, tracking progress and providing regular, accurate status reports.
• Conduct risk analysis and management, identifying potential issues and ensuring appropriate mitigation actions are in place.
• Estimate and monitor project costs, timelines, and resource allocation, taking corrective actions where deviations occur.
• Manage change control processes, ensuring that any project adjustments are formally agreed upon with stakeholders.
• Analyse business needs and translate them into clear functional and non-functional requirements.
• Document and model business processes, perform cost-benefit analyses, and propose improvements to enhance efficiency.
• Participate in functional and technical working groups, as well as project progress meetings.
• Oversee system management activities where required, ensuring smooth operations and alignment with project goals.
• Manage problem reporting and tracking systems, ensuring proper follow-up and resolution.
• Prepare and deliver presentations to stakeholders as needed.
• Ensuring that all activities and duties comply fully with regulatory requirements, including the Group Anti-Bribery and Corruption Policy.

IT Project Manager – Business Analyst

• Assurer le support fonctionnel et technique des applications métiers
• Analyser, qualifier et résoudre les incidents remontés par les utilisateurs
• Assurer le suivi des tickets et garantir le respect des engagements de service (SLA)
• Réaliser les diagnostics et investigations nécessaires en lien avec les équipes techniques et les éditeurs
• Participer aux mises en production et au suivi post-déploiement
• Effectuer des contrôles quotidiens et veiller au bon fonctionnement des applications
• Rédiger et maintenir la documentation d'exploitation et les procédures de support
• Accompagner les utilisateurs dans la prise en main des outils et répondre à leurs demandes
• Participer à l'amélioration continue des processus de support et à l'optimisation des applications

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IT Project Manager – Business Analyst

IT Support Applicatif