IT Support

• Individually examine each community for repair issues
• Assist Community Managers with processing letters and contacting vendors
• Collaborate with Corporate staff on data entry and other duties as assigned
• Drive through communities up to 90% of the time

Site Visit Specialist

• Leading end-to-end project management for infrastructure, cloud, and database initiatives
• Facilitating Agile Scrum ceremonies
• Applying traditional project management techniques such as project charter development
• Managing and maintaining JIRA project boards, backlogs, epics, stories, and sprint configurations
• Collaborating with infrastructure, cloud, and database teams
• Identifying, tracking, and mitigating project risks, issues, and dependencies
• Coordinating resource planning and task assignments across technical teams
• Producing and distributing regular project status reports, dashboards, and executive summaries

IT Operations Project Manager

• Provides high-quality, consistent end user support services for all employees within FMOLHS. Troubleshoots and resolves end user issues by guiding user through corrective steps. Documents, logs, escalates, and follows up on issues with end users and sites. Coordinates with other IS areas to resolve problems if necessary.
• Assists in the development of, and complies with, all standards regarding documentation, end user instructions, computer deployment, ticket logging, and monitoring.
• Utilizes computerized support tracking system to accurately and effectively track user support statistics for adherence to SLA and to allow planning for staffing levels.
• Research new developments in hardware and software and keeps abreast of the latest developments and studies involving computer-related procedures and methods.
• Prepares, reviews and contributes to online support knowledgebase for FMOLHS applications and systems. Remains current with the latest trends in field of expertise by participating in ongoing training and development as directed by management.
• Develops and implements data driven performance improvement methodologies. Maintains accurate records for use in evaluating organizational performance. Identifies ways of improving current services and consults with management on issues and problems.
• Ensures security, integrity, and privacy of FMOLHS data in conjunction with FMOLHS policies and procedures.
• Utilizes IS project management methodology and best practices to improve individual and organizational efficiency, effectiveness, and outcomes.

Help Desk Technician

• Reviews and adjudicates complex, sensitive, and specialized medical claims in accordance with established plan processing guidelines
• Functions as a subject matter expert by providing coaching, and offering guidance on escalated or technically challenging issues
• Supports customer service operations by addressing inquiries and resolving issues to ensure a positive member experience
• Reviews pre‑specified claims and those that exceed specialist adjudication authority or processing expertise
• Applies medical necessity guidelines, determines coverage, verifies eligibility, identifies discrepancies, and implements cost‑containment measures to support accurate claim adjudication
• Ensures compliance with all regulatory requirements and confirms that payments align with company policies and procedures
• Identifies and reports potential overpayments, underpayments, and other claim irregularities
• Performs claim rework calculations as needed
• Trains and mentors as needed to enhance team performance and technical proficiency
• Conducts outbound calls to obtain required information for claims or reconsideration requests

Senior Claim Benefit Specialist

• Help define and shape the technology foundation for the organization’s next generation of artificial intelligence, machine learning, and enterprise data platforms.
• Establish the strategic architecture, standards, and technology roadmaps for generative AI, large language models (LLMs), advanced analytics, and data engineering solutions across the health system.
• Collaborate with engineering, security, infrastructure, compliance, and business teams to design scalable, secure, and HIPAA-compliant solutions.
• Lead architecture workshops, develop reference architectures and technical standards, evaluate emerging AI and data technologies, and guide engineering teams in the design and implementation of enterprise solutions.
• Review solution proposals, participate in architecture governance and security reviews, and work closely with stakeholders to translate business requirements into practical and innovative technology strategies.

IT Support jobs in Louisiana

See all jobs on JobTailor

Site Visit Specialist

IT Operations Project Manager

Help Desk Technician

Senior Claim Benefit Specialist

Enterprise Architect