IT Support

• Leading end-to-end project management for infrastructure, cloud, and database initiatives
• Facilitating Agile Scrum ceremonies
• Applying traditional project management techniques such as project charter development
• Managing and maintaining JIRA project boards, backlogs, epics, stories, and sprint configurations
• Collaborating with infrastructure, cloud, and database teams
• Identifying, tracking, and mitigating project risks, issues, and dependencies
• Coordinating resource planning and task assignments across technical teams
• Producing and distributing regular project status reports, dashboards, and executive summaries

IT Operations Project Manager

• Provide hands-on technical leadership for the organization's IT systems and infrastructure
• Manage technology implementation projects and the organization's CMMC compliance
• Serve as the primary technical resource for the organization, resolving escalated hardware, software, network, and server issues in a timely manner
• Manage and maintain servers (physical and virtual), network infrastructure (switches, firewalls, wireless access points), and end-user workstations
• Provide ongoing systems support across business-critical applications, servers, and infrastructure, ensuring uptime and timely resolution of system-level issues
• Supervise IT staff and/or contractors, and manage the department's budget and technology roadmap
• Plan, budget, and lead the implementation of new hardware, software, and cloud systems, coordinating rollout with minimal disruption to the business
• Perform Active Directory administration, including account management, permissions, group policy, and domain functions
• Administer and support the organization's ERP system, including user access, configuration, integrations, and coordination with the ERP vendor on upgrades and issues
• Own the organization's CMMC compliance program, including maintaining the System Security Plan (SSP) and Plan of Action & Milestones (POA&M)
• Map and maintain security controls against NIST SP 800-171 and CMMC practice requirements
• Maintain compliance documentation, policies, and audit evidence, and lead internal audits in preparation for external review
• Keep servers and workstations current on patches, anti-virus, and endpoint protection updates
• Manage relationships with IT vendors and managed service providers, including contracts, licensing renewals, and procurement
• Develop and maintain IT policies and standard operating procedures for the department
• Prioritize workload to ensure the most critical issues and projects are addressed first
• Take on additional projects and offer support for other IT-related issues as they arise

IT Manager

• Under general direction and as a member of the local management team, this position is responsible for product quality and performance for a specific team of Specialty BI Inside claim professionals.
• Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review.
• Serve as a field representative for the Home Office Inside Property CAT product, as requested.
• Select, lead, mentor, performance manage and develop staff.

Liability Unit Manager

• Supports all aspects of IT infrastructure for the Hays Manufacturing Plant including network (LAN/WAN) VoIP, VPN, WiFi), servers, desktop PC's, laptops and tablets, phones, printers, scanners, security cameras, network cabling and other hardware to ensure maximum user up-time.
• Ensures service availability and performance while protecting against unauthorized access and malicious threats.
• Provides technical expertise and support to manufacturing groups including Quality, Production, Engineering and Admin to improve information system processes, efficiency and productivity.
• Recommends system upgrades to management for continuous process improvement and automated solutions for manual processes.
• Recommends software and hardware upgrades to technology for communications (telephone, VoIP, etc.), network, security, tablet and PC access, printers, cameras and others.
• Drafts and submits Appropriation Requests (AR’s) when system upgrades are necessary.
• Schedules and completes work for upgrades using project management skills to track budget, implementation, and to ensure projects are completed on time.
• Provides deskside and remote support for a variety of end users and computing environments, including desktops /laptops/tablets, phones, scanners, security cameras, mobile devices, printers/copiers, providing support for various software applications and hardware issues.
• Logs all support requests and resolutions in corporate IT help desk ticketing system.
• Coordinates repairs for equipment with outside contracted vendors.
• Assists in the administration and configuration of site-specific IT equipment servers (switches, routers, firewalls, wireless, VoIP phone system, servers, LAN/WAN, VPN), adhering to corporate requirements and guidelines as part of a team effort.
• Performs user administration on network user accounts, as needed.
• Works with vendors and contractors arranging structured cabling installation as required.
• Implements and manages security protocols, access controls, and backups to protect IT systems from threats and data loss.
• Oversees video security system setup and functionality.
• Reports and resolves infrastructure, system and security related system problems, keeping corporate IT personnel and management advised of issues resolution.
• Maintains and updates asset records of all software and hardware information in corporate IT asset database.
• Monitors compliance with corporate IT policies and procedures including but not limited to system administration, security, wireless access, remote access and user system access.
• Ensures the integrity and confidentiality of information residing in corporate servers, databases, workstations and other systems and immediately notifies corporate IT and management of potential or known issues.
• Works with corporate IT peers to analyze and diagnose cross-platform software/ hardware issues and assists corporate IT team members with support cases as necessary.
• Additional duties as assigned.

IT Administrator

• Help define and shape the technology foundation for the organization’s next generation of artificial intelligence, machine learning, and enterprise data platforms.
• Establish the strategic architecture, standards, and technology roadmaps for generative AI, large language models (LLMs), advanced analytics, and data engineering solutions across the health system.
• Collaborate with engineering, security, infrastructure, compliance, and business teams to design scalable, secure, and HIPAA-compliant solutions.
• Lead architecture workshops, develop reference architectures and technical standards, evaluate emerging AI and data technologies, and guide engineering teams in the design and implementation of enterprise solutions.
• Review solution proposals, participate in architecture governance and security reviews, and work closely with stakeholders to translate business requirements into practical and innovative technology strategies.

Enterprise Architect

• Serve as the primary point of contact for IT and application support, including troubleshooting and guidance on standard workflows, policies, and procedures.
• Provide timely and effective user support via phone and ticketing system.
• Manage incoming support requests through calls, email tickets, and screen sharing to assist end users with system functionality and configuration.
• Identify and communicate operational inefficiencies, providing feedback and root cause analysis related to software, hardware, network configurations, and support workflows.
• Accurately document issues and service requests in the ticketing system, supporting transparency and continuous process improvement.
• Effectively prioritize and manage multiple tasks while meeting established Service Desk KPIs.
• Delivers a high level of customer service by providing clear, empathetic, and solution-oriented support.

Help Desk Specialist

• Administer, monitor, and optimize a wide range of essential IT systems, including communication platforms, various cloud environments (e.g., Google Cloud Platform), and other critical IT technologies.
• Manage and maintain core identity systems (e.g., Google Identity) and ensure the secure and efficient operation of our Google Workspace environment.
• Ensure high availability, performance, and security of all managed systems through proactive monitoring, configuration management, and regular backups.
• Provide expert-level technical support and troubleshooting for complex IT and security issues, escalating to specialized teams when necessary.
• Maintain a diverse suite of security tools and technologies, including next-generation firewalls, Endpoint Detection and Response (EDR) solutions, Security Information and Event Management (SIEM) systems, Multi-Factor Authentication (MFA), and Zero Trust Network Access (ZTNA) solutions.
• Contribute to the support development and enforcement of robust security policies, standards, and procedures across the organization.
• Support system hardening efforts for operating systems, applications, and network devices to minimize attack surfaces and enhance resilience.
• Champion the integration of the DevOps lifecycle, helping to build and mature our "configuration-as-code" capabilities.
• Leverage APIs to integrate various services with IT systems, enabling advanced automation and improved security orchestration.
• Develop and implement automated workflows to streamline IT operations, improve efficiency, and reduce manual intervention.

• Acquire and/or coordinate the acquisition of all permits needed to enable construction activities.
• Maintain compliance with all applicable Federal, State and Local rules and regulations and company-established standards.
• Maintain communication with the authorities having jurisdiction of the Rights-of-Way in order to manage each permit acquisition process.
• Submit Permit Applications State DOT and Railroad crossings.
• Coordinate with field personnel to ensure manner of crossing and installation is compliant by State, Federal, and Local Standards.
• Coordinate with CAD Tech to prioritize permits needing drawn up and ensuring received drawing meets entity standards.
• Keep track of all upcoming, submitted and completed permit applications, communicating to all relevant teams when crossings are approved.
• Process completed permits as required by entity.
• Process utility verification requests.
• Administrative Contact for Utility Relocations.
• Process Easement Encroachments & Vacations.

IT Support jobs in Kansas

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IT Operations Project Manager

IT Manager

Liability Unit Manager

IT Administrator

Enterprise Architect

Help Desk Specialist

IT Administrator

OSP Permit Specialist I