IT Support

• Administer, monitor, and optimize a wide range of essential IT systems, including communication platforms, various cloud environments (e.g., Google Cloud Platform), and other critical IT technologies.
• Manage and maintain core identity systems (e.g., Google Identity) and ensure the secure and efficient operation of our Google Workspace environment.
• Ensure high availability, performance, and security of all managed systems through proactive monitoring, configuration management, and regular backups.
• Provide expert-level technical support and troubleshooting for complex IT and security issues, escalating to specialized teams when necessary.
• Maintain a diverse suite of security tools and technologies, including next-generation firewalls, Endpoint Detection and Response (EDR) solutions, Security Information and Event Management (SIEM) systems, Multi-Factor Authentication (MFA), and Zero Trust Network Access (ZTNA) solutions.
• Contribute to the support development and enforcement of robust security policies, standards, and procedures across the organization.
• Support system hardening efforts for operating systems, applications, and network devices to minimize attack surfaces and enhance resilience.
• Champion the integration of the DevOps lifecycle, helping to build and mature our "configuration-as-code" capabilities.
• Leverage APIs to integrate various services with IT systems, enabling advanced automation and improved security orchestration.
• Develop and implement automated workflows to streamline IT operations, improve efficiency, and reduce manual intervention.

IT Administrator

• Acquire and/or coordinate the acquisition of all permits needed to enable construction activities.
• Maintain compliance with all applicable Federal, State and Local rules and regulations and company-established standards.
• Maintain communication with the authorities having jurisdiction of the Rights-of-Way in order to manage each permit acquisition process.
• Submit Permit Applications State DOT and Railroad crossings.
• Coordinate with field personnel to ensure manner of crossing and installation is compliant by State, Federal, and Local Standards.
• Coordinate with CAD Tech to prioritize permits needing drawn up and ensuring received drawing meets entity standards.
• Keep track of all upcoming, submitted and completed permit applications, communicating to all relevant teams when crossings are approved.
• Process completed permits as required by entity.
• Process utility verification requests.
• Administrative Contact for Utility Relocations.
• Process Easement Encroachments & Vacations.

OSP Permit Specialist I

• Deliver outstanding customer service through accurate transaction processing, thoughtful account maintenance support, and timely resolution of discrepancies or disputes.
• Monitor online deposit accounts by reviewing documentation and account activity for potential fraud while ensuring compliance with banking policies, procedures, and regulatory requirements.
• Conduct deposit reviews and audits, analyze data and produce clear, actionable reports.
• Perform third-party vendor due diligence to ensure partners meet our standards for security, compliance, and reliability.
• Act as a bridge between teams, collaborating with the Contact Center and internal departments to resolve issues and streamline communication.
• Keep policies current through ongoing updates to account disclosures and bank procedures to align with evolving laws and regulations.

Deposit Specialist

• Review engineered drawings to ensure compliance with permitting entity and jurisdictional requirements
• Serve as the final reviewer and seal engineered drawings for submission to permitting authorities
• Prepare and submit drawings and documentation to authorities having jurisdiction for zoning approvals, variances, special use permits, and conditional use permits, as required
• Coordinate and contract with local market land surveyors to obtain ALTA surveys, topographic surveys, and easement documentation
• Coordinate and contract with local market geotechnical and environmental engineering firms to support required investigations and studies
• Support Permitting Managers and Coordinators with permit submissions and participate in meetings with local officials and authorities
• Produce drawings and related contract documents in a cost‑effective, accurate, and timely manner
• Mentor apprentice engineers and other technical staff to build organizational capability and technical expertise
• Establish and maintain effective working relationships with coworkers, supervisors, public officials, and external partners
• Maintain professional standards for attendance, punctuality, appearance, and conduct in accordance with company policies
• Pursue ongoing professional development to enhance individual performance and project team effectiveness
• Comply with all company policies, procedures, regulations, and ethical standards

Permit Engineer

• Review and complete provider-solicited and unsolicited overpayment refunds and returned checks
• Research, resolve, and adjudicate complex, sensitive, and/or specialized medical claims in accordance with claims-processing guidelines
• Partner with key business functions, ensure accurate posting of overpayment refunds, reconcile discrepancies, and respond to internal and provider inquiries
• Process complex, non-routine provider refunds and returned checks
• Review and interpret contract language to validate overpayments and allocate refund checks appropriately
• Apply medical necessity guidelines, determine coverage, complete eligibility verification, identify discrepancies, and apply cost-containment measures to support claim adjudication
• Ensure compliance requirements are met and that payments/refunds follow company practices and procedures
• Perform claim rework calculations and adjustments across all dollar amounts for unsolicited overpayment refunds
• Follow through to completion on medical claim overpayments, underpayments, and other irregularities
• Respond to telephone and/or written inquiries related to pre-approvals/pre-authorizations, reconsiderations, and appeals
• Review assigned claims data mining work that may result in claim adjustments and complete resulting adjustments as appropriate
• Process medical claim adjustments on customer service platforms using technical and claims-processing expertise
• Provide overpayment refund training, mentoring, and job shadowing support for less experienced colleagues, as assigned
• Use available resource materials and tools to manage job responsibilities
• Handle customer service inquiries and issues assigned

Senior Claims Benefit Specialist – Checkwork/Refund

• Responsible for overall planning, management, and completion of IT projects for specific business units.
• Uses project management skills to assign roles, identify resource requirements, and define project deliverables.
• Works with customers to develop project scope of work documents and project work plans.
• Provide leadership and demonstrate understanding of system development.
• Assigns, schedules, trains, reviews, and monitors project work to ensure progress.

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IT Administrator

OSP Permit Specialist I

Deposit Specialist

Permit Engineer

Senior Claims Benefit Specialist – Checkwork/Refund

Project Manager, IT Support