IT Support

• Providing world-class support to customers, both in-person at Solution Centers and remotely over live chat, ticket, and phone channels.
• Contributing to the analysis, research, and resolution of complex technical issues.
• Collaborating with Senior Solution Specialists to present complete solutions to our customers' technical and functional needs.
• Ensuring accurate and secure inventory management practices are followed to ensure compliance.
• Managing and collaborating with engineering teams on small projects and technical innovations.
• Providing actionable and in-the-moment feedback to your teammates to improve our quality of service delivered

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IT Support Specialist