IT Support

• Provide first-level IT and OT support for hardware, software, and network issues via phone, email, chat, and in-person (walk-in support).
• Troubleshoot and resolve laptops, desktops, mobile devices, printers, and other IT assets.
• Support IT and OT infrastructure in an industrial setting, including lab equipment.
• Document and track incidents, service requests, and resolutions in an ITSM tool
• Set up and maintain new user accounts and groups, access rights, and permissions following security policies.
• Provide guidance and prepare IT policies, cybersecurity best practices, and data protection compliance.
• Escalate complex issues to second- and third-line support teams while maintaining ownership of the user experience.
• Support onboarding/offboarding by provisioning IT equipment and access.
• Manage system configuration, enhancement and life cycle.
• Technical documentation and testing.
• IT Support in production: Hanko, Oulu and Espoo Fermion.
• IT Support in laboratories: Hanko and Oulu.
• Contribute to continuous improvement by identifying and proposing solutions for recurring issues.

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IT Specialist