IT Support

• Monitor IT support tickets with external vendors and ensure clear, effective communication and handoffs between regional and global IT support teams
• Assist with software integrations to ensure smooth deployment across systems
• Manage and troubleshoot issues related to Office productivity tools (Word, Excel, PowerPoint, Outlook)
• Support cloud-based environments, particularly AWS services (EC2, S3, IAM, etc.)
• Collaborate with the Sales Manager to align technical support with business objectives
• Document technical procedures, solutions, and user guides
• Contribute to projects involving AI tools and basic programming tasks
• Maintain a high level of customer service and communication with internal teams
• Assist in delivering basic cybersecurity training to new and existing employees
• Help ensure company data is stored and organized according to established naming and security standards
• Provide basic support for AI-based tools and platforms used by the business
• Assist IT and development teams in: Testing AI-enabled features, Supporting automation tools and workflows, Monitoring system behavior and performance, Help users understand and adopt new AI-driven solutions, Help document workflows, system changes, and technical procedures

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Junior IT Help Desk Technician