IT Support

• Design and drive clients’ architecture roadmaps toward a modern future state.
• Align technical solutions with business objectives, mission, and vision.
• Evaluate and integrate new technologies.
• Establish and enforce architecture governance and standards.
• Collaborate with other architects to ensure consistent, integrated solutions.
• Provide expert guidance, mentor colleagues, and build architectural capability.

Senior Enterprise Architect, German

• Taking active part in incident resolution
• Working with global support teams to resolve both IT infrastructure and application related issues
• Installing or participating in installation of IT infrastructure components, applications, and any other relevant tools used at the location(s)
• Monitoring and maintaining location specific infrastructure and applications following standard operating procedures
• Take active part in location-specific and global IT projects
• Maintaining user accounts within the locally supported applications
• Acting as location representative of GBS IT professionals
• Taking part in IT change management flows
• Troubleshooting IT infrastructure incidents and application errors, diagnosing and solving hardware/software faults
• Maintaining the location(s) specific part of the active directory
• Follow global architecture-, security-, and operational standards and policies
• Maintaining location specific IT documentations within your area of responsibility
• Prioritizing work and operating with compliance of GBS IT Service Level Agreements

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Senior Enterprise Architect, German

IT Analyst, Global IT Support