IT Support

• Articulates and differentiates the Workday Core Architecture to both technical and business buyer personas
• Strategically lead high-level discussions on Workday's AI Vision and Strategy, Low Code Application Development, Machine Learning (ML), and Agent-based architectures
• Craft compelling presentations that showcase why Workday’s technology is fundamentally different
• Dive deep into technical topics such as data security, reporting & analytics, integrations, and Workday Extend
• Collaborate with stakeholders to create technical as-is and to-be architecture designs
• Conducts discoveries, deep dives, and scripted demonstrations independently
• Attain advanced domain knowledge and industry knowledge, articulating customer use cases to prospects
• Communicate complex technical concepts effectively to functional and technical audiences

Principal Enterprise Architect

• Lead and set the strategic direction for Technology Business Partnering and Architecture functions to deliver outcomes aligned to firm priorities.
• Build and foster a high-performing Strategy, Engagement & Architecture community, guiding senior specialists and leaders.
• Define and drive enterprise technology strategies and roadmaps, including AI-enabled capabilities, ensuring alignment with global standards.
• Own demand intake, prioritisation, and governance processes, providing senior leadership and clear executive-level visibility of portfolio priorities and risks.

Strategy, Engagement & Enterprise Architecture Lead

• Monitor the Tech Services Help Desk, triaging, actioning, or assigning tickets efficiently while ensuring alignment with workstreams.
• Deliver responsive support by promptly addressing calls and inquiries, ensuring all interactions are logged accurately
• Diagnose and resolve technical issues by identifying root causes and applying effective solutions. Where needed, provide clear step-by-step guidance or escalate complex issues with a comprehensive diagnosis.
• Support onboarding and adoption of new technologies, providing training and guidance to enhance digital fluency across the business.
• Maintain deep knowledge of our global and local tech stack, ensuring effective troubleshooting and informed decision-making.
• Own the Help Desk ticket lifecycle, ensuring all requests are categorised, prioritised, and resolved within agreed service level agreements (SLAs).
• Empower users with best practices by offering proactive guidance, usage instructions, and preventive measures to minimise recurring issues.
• Identify patterns in recurring incidents and collaborate with management and technical teams to develop long-term solutions.
• Continuously optimise help desk processes, recommending improvements, automation opportunities, and enhanced tooling to boost efficiency and CX
• Monitor and report key Help Desk metrics to drive performance improvements and enhance service quality.

Tech Services Helpdesk Agent – Internal Only

• Leading and managing multiple audit engagements across a variety of sectors
• Building strong, lasting relationships with clients and stakeholders
• Coaching and developing junior team members
• Identifying and resolving technical accounting and audit issues
• Contributing to business development, tenders, and presentations
• Collaborating with Partners and Directors on business unit strategy and operations

Audit Manager – Senior Manager

• Deliver high‑quality audit engagements from planning through to completion, using data‑informed insights to add value.
• Assess risk and control frameworks, identifying opportunities for improvement.
• Produce clear, well‑structured documentation and reports that support effective outcomes.
• Build constructive, trusted relationships across a variety of business areas.
• Work flexibly across diverse risk domains, including Environmental & Social (E&S) Risk, Operational Resilience, Risk Management, Data & AI and emerging topics.

Internal Audit Manager

• Assist in planning, executing, and delivering audits that assess the effectiveness of processes and controls across the Bank, with a specific focus on financial crime risks, including fraud and scams.
• Evaluate the design and operating effectiveness of controls aimed at preventing, detecting, and responding to financial crime.
• Identify gaps and recommend enhancements to strengthen the Bank’s control environment.
• Perform detailed sample testing across key audits (e.g., Fraud/Scams, Customer Sanctions Screening) to identify unusual or potentially suspicious transactions, customers, and broader networks that may indicate financial crime exposure.
• Collaborate with business units, risk teams, and compliance functions to validate observations, discuss control weaknesses, and agree on practical remediation actions.
• Assist in preparing clear, concise audit reports that highlighting key findings, root causes, and actionable recommendations to enhance financial crime prevention and detection capabilities.
• Assist leadership by continuously monitoring for emerging trends (regulatory focus, recent enforcement actions, etc.) to assist leadership in making risk-based adjustments to the audit plan where required.
• Lead team members, providing adequate guidance, training and oversight of junior team members.

IT Support jobs in Australia

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Principal Enterprise Architect

Strategy, Engagement & Enterprise Architecture Lead

Tech Services Helpdesk Agent – Internal Only

Audit Manager – Senior Manager

Internal Audit Manager

Senior Audit Manager – Financial Crime and Fraud