Head of Department

• Form and set up Plaid’s Detection and Response team from scratch, defining its culture and operational standards.
• Lead the day-to-day operations for incident response and evaluate the overall effectiveness of the detection and response program.
• Manage and mentor a technical team responsible for detection infrastructure, AI-driven triage, and investigation tooling.
• Oversee Fraud Operations and Red Team activities to ensure a proactive and comprehensive security posture.
• Partner with senior leadership (CISO, CTO, COO) to communicate security risks and maturity gains achieved through influence and cross-functional collaboration.
• Define and track metrics to evaluate and demonstrate the effectiveness of the D&R program.

Head of Detection and Response team at Plaid securing financial infrastructure

Head of Detection and Response

Leading the formation of the Detection and Response team at Plaid to protect financial infrastructure. Overseeing security operations and collaborating with senior leadership for risk management.

• Manage the vision and strategy for the Solution Consulting function for Financial Services Pod
• Supervise a team of highly skilled Solution Consultants to improve team performance
• Conduct effective After Action Reviews to instill effective team learning habits
• Define and oversee consistent adoption of instrumentation and standards across the Solution Consulting team
• Partner with Product, Engineering, Sales, and executive leadership to devise short and long term strategies tied to customer implementation and ongoing technical needs
• Structure the Finserv Pod team to support Socure’s sales and product goals and initiatives
• Communicate effectively up, down, and laterally to ensure alignment of work
• Provide purpose, motivation, and direction to members of the Solution Consulting team
• Partner with Socure Leadership to recruit and retain top-tier talent
• Assist the team in supporting Socure’s largest, most strategic accounts
• Own both the long-term technical strategy and the day-to-day operations, including fostering innovation and implementing best practices
• Design, implement and maintain Solution Consulting playbooks to streamline operations and measure performance
• Solve business problems by turning raw data into actionable insights
• Proactively mitigates risk by identifying and controlling internal and external risk factors

Head of Solution Consulting managing teams for a financial services vertical

Head of Solution Consulting, Core/Finserv

Head of Solution Consulting responsible for leading technical teams in the financial services sector. Managing client interactions and driving implementation strategies for Socure products.

• Define and communicate the multi-year product vision, strategy, and roadmap for Socure’s credit score and credit-adjacent product portfolio, ensuring alignment with Socure’s broader product strategy and growth objectives.
• Lead the development of products built on top of Socure’s BNPL and CRA consortia, with an initial focus on credit risk, underwriting, and adjacent financial services use cases.
• Identify and prioritize product opportunities at the intersection of credit reporting, first-party fraud, identity verification, underwriting, and risk decisioning, translating market needs into differentiated product investments.
• Partner with Data Science, Engineering, and Data teams to design scalable product capabilities, data assets, models, and feedback loops that improve risk predictiveness, product performance, and customer value.
• Work closely with Legal, Compliance, and other cross-functional stakeholders to ensure product design and go-to-market execution align with FCRA, CFPB expectations, GLBA, and other applicable regulatory requirements.
• Help shape Socure’s approach to CRA formation and related productization efforts, including data segregation, infrastructure considerations, consumer disputes implications, and compliance-sensitive operating models.
• Drive rigorous product discovery through market research, customer interviews, competitive analysis, and partner engagement to refine positioning, roadmap sequencing, and product-market fit.
• Partner with GTM, Product Marketing, Sales, Customer Success, and Solution Consulting to translate product capabilities into compelling market narratives, enablement materials, and commercial outcomes.
• Establish success metrics, business cases, and operating KPIs for the credit products portfolio, using data-driven insights to guide prioritization, investment decisions, and product iteration.
• Own executive-level stakeholder alignment and communication, providing transparency into roadmap priorities, tradeoffs, progress, and risks across Product leadership and company executives.
• Build, lead, and develop a high-performing team of product managers, setting a high bar for strategic thinking, execution, cross-functional collaboration, and customer impact.
• Serve as an internal and external thought leader for Socure’s credit and consortium strategy, representing the company in strategic customer conversations, industry forums, and market-facing thought leadership as appropriate.

Head of Credit Products leading a new line of business at Socure

Head of Credit Products

Head of Credit Products at Socure defining vision and strategy for credit score products. Leading cross-functional teams to innovate in identity and risk decisioning space.

• Deliver on segment operational and business outcomes with consistency; hold customer and technical quality steady even through change.
• Continuously develop the squad: formal mentorship, targeted coaching, and named development plans for each builder.
• Own the squad's customer portfolio at a level where you can speak confidently about every named customer's state, risks, and growth path.
• Monitor the performance of solutions for customers, iteratively improving over benchmark performance and rapidly responding to emerging issues
• Lead squad contributions to cross-squad efforts: Primitives adoption, Knowledge and Tools integrations, Harmony migration, shared security and compliance work.
• Partner with the CSM on commercial outcomes: net retention, expansion, and healthy renewals where applicable.
• Keep a visible, regular hands-on building practice; use it to maintain technical credibility and to recognize quality in others' work.
• Represent the squad in executive reviews; bring clean, data-informed narratives on what is working and what is not.
• Run thoughtful performance management, including early, candid conversations when performance is off-track.
• Contribute to Artera's leadership bench: grow the next Heads of Segment from your Senior and Staff AI Builders.

Director of Segment leading teams to meet healthcare provider needs

Head of Segment

Director of Segment at Artera focusing on healthcare communication solutions. Leading teams to develop AI-first solutions for clinic and health system customers.

Head of Department jobs in Washington

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Head of Detection and Response

Head of Solution Consulting, Core/Finserv

Head of Credit Products

Head of Segment