Head of Department

• Lead the strategy, implementation, governance, and ongoing evolution of the Employee Services operating model across North America
• Build and lead a high-performing team responsible for employee lifecycle transactions, onboarding, employee data management, leave administration, employee inquiries, case management, and related services
• Establish and govern service catalogs, intake channels, escalation pathways, ownership boundaries, service standards, and delivery processes
• Develop and own service-level agreements, operational controls, performance metrics, quality standards, and accountability frameworks
• Partner with HRBPs, Payroll, Benefits, HRIS, Employee Relations, Legal, and business leaders to improve employee experience and operational effectiveness
• Influence workforce planning, capacity management, resource allocation, and service delivery performance
• Utilize analytics and operational insights to identify trends, risks, opportunities, and improvement initiatives
• Drive standardization, automation, knowledge management, compliance controls, and continuous improvement initiatives
• Lead change management and adoption efforts associated with process migrations, organizational transformation, and service model evolution
• Serve as a trusted advisor to HR leadership and business stakeholders on Employee Services strategy, governance, service performance, and capability development

Hydro aluminium and renewable energy company seeking HR leader for North American Employee Services

Head of Employee Services

Hydro, an aluminium and renewable energy company, seeks a senior HR leader to build North American Employee Services. Leading transformation, governance, teams, and scalable HR operations.

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Head of Employee Services