Guest Services

• Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Greet and welcome guests upon arrival.
• Register guests into the computer, verifying reservation, address, and credit information.
• Promote “preferred” guest program and provide recognition and benefits to all current members.
• Accept payment for guests’ accounts both at the time of registration and at checkout.
• Maintain a house bank and make a deposit and accurate report of receipts daily.
• Cash checks and exchange currency for guests.
• Issue key to and control entrance of safety deposit boxes.
• Post miscellaneous charges as requested.
• Promptly respond to and resolve guest complaints.
• Answer telephone promptly and properly being polite, courteous, and friendly.
• Be knowledgeable and helpful about the local area, the hotel and hotel services.
• Follow all applicable Company Standard Operating Procedures.
• Perform other assignments as directed by the General Manager.

Guest Services Supervisor overseeing operations at Hotel Paso Del Norte

Guest Services Supervisor

Guest Services Supervisor providing service quality and guest support at Hotel Paso Del Norte. Ensuring smooth guest experiences while adhering to hotel operational standards.

• Provide excellent service to internal and external customers as a Guest Services Coordinator.
• Support the Sales and Marketing departments by handling policies and qualifications and assigning agents with guests for vacation ownership sales presentations.
• Acquire sales personnel attendance each morning for tour assignment purposes.
• Prepare & maintain the daily sales rotation and make adjustments accurately according to strict tour rules.
• Verify tour qualifications of guests prior to assigning tours to sales personnel.
• Contact guests at the scheduled tour time and walk them through technical aspects of setting up for their virtual tour.
• Professionally interact with guests, updating the tour and identifying the next available salesperson.
• Work with management to identify, research, and address problems relating to guest, schedules, gifting, and tour modifications.
• Follow required scripts in greeting and walking guests through the tour setup process while providing hospitality.
• Ensure that all computer input is thoroughly verified for accuracy and timeliness.

Guest Services Coordinator providing excellent service in sales and marketing support

Guest Services Coordinator

Guest Services Coordinator providing customer service and support for Hilton Grand Vacations sales presentations. Handling policies, qualifications, and virtual tour setups for guests.

Guest Services jobs in Texas

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Guest Services Supervisor

Guest Services Coordinator