Associate

• Maintaining DSR on daily basis for ready reference.
• Follow up on daily job during day start and completion per deadline, job planning for complete day.
• Ensuring clear communication to all related parties for shipments specifically for critical ones.
• Follow up with Airlines export cargoes on regular basis and make sure that all shipment fly on time and documents delivered in time from airlines.
• Responsible for payment follow up / collection for credit customer for nomination shipments
• Responsible to make sure documents are not getting released without 100% payment for Cash Customer, any TDS deduction must be on letter head from customer to maintain proper accounting / future follow up.
• Ensure to follow company procedures and policies in terms of document handling / secrecy / accounts etc.
• Problem solving with own experience and/or approaching manager with solutions.
• Identify future problems based on current situation and take proactive action
• Approaching existing customer for their other business irrespective of mode of shipment
• Extending assistance to customer service on business which is handed by them
• Respond to overseas/ local queries for DDU/DDP shipments and other rate requests

Logistics professional managing daily operations in air freight forwarding

Associate - Air Freight, Export

Logistics professional managing daily operations in air freight forwarding at DSV. Ensuring timely and accurate shipment processing and customer communication.

Data Specialist

• Design, engineer, implement and continually enhance enterprise backup, recovery, cyber recovery, and data protection services aligned to enterprise architecture, cyber resilience objectives, and regulatory requirements.
• Own the technical lifecycle of products, including enhancements, feature adoption and lifecycle planning.
• Develop and maintain automation capabilities, Infrastructure as Code (IaC), and reusable engineering patterns to improve consistency, efficiency, and scalability.
• Evaluate emerging technologies and product capabilities to strengthen cyber recovery, immutability, ransomware resilience, and service automation.
• Partner with Architecture, Security, Infrastructure, and application teams to embed backup and data protection requirements into new platform and service designs.
• Update and maintain engineering standards, design principles, reference architectures, and guidelines for technologies.
• Lead or contribute to strategic initiatives including cloud transformation, datacentre migration, platform modernisation, and resilience improvement programmes.
• Produce and maintain technical documentation, implementation standards, operational readiness requirements, and knowledge transfer materials to support sustainable service delivery.
• Perform proof-of-concept activities, engineering validation, resilience testing, and recovery testing to ensure solutions meet functional and operational requirements.
• Work with product stakeholders to help shape priorities, refine technical requirements, and contribute to the engineering backlog for the service.
• Monitor vendor roadmaps, industry trends, and emerging technologies to find opportunities for service optimisation and modernisation.
• Provide expert technical support for complex issues, major incidents, and problem management activities, driving sustainable engineering outcomes.
• Collaborate with Service Management, Risk, Compliance, and Security teams to ensure engineered solutions align with governance, control, and service standards.
• Drive continuous improvement across the service, with a focus on automation, standardisation, observability, and reducing manual operational effort.
• Support strategic capacity planning, retention requirements, scalability considerations, and long-term service evolution in line with business demand.

Senior Specialist designing and enhancing backup and data protection platforms for LSEG

Senior Specialist – Backup & Data Protection

Senior Specialist focused on engineering and automating backup and data protection platforms for LSEG. Collaborating across teams to ensure resilient and secure data solutions.

Team Lead

• Team Lead is responsible for overseeing the daily operations of the team, ensuring productivity, quality, and timely delivery of work.
• Assigning tasks and monitoring performance, providing guidance and coaching to team members.
• Resolving operational issues and ensuring compliance with company policies and procedures.
• Serving as the primary point of communication between the team and management, supporting process improvements.
• Preparing performance and production reports and fostering a collaborative and positive work environment to achieve organizational goals.

Team Lead responsible for overseeing operations and ensuring quality delivery at Soundmouse

BMI Team Lead – Cue Sheet Processing

Team Lead at Soundmouse, managing operations and team performance for music cue sheet management. Overseeing productivity and compliance in a hybrid work environment with a global reach.

General

• The Call Coaching Adviser/Analyst is responsible for improving new patient call conversions by coaching front office teams on effective, patient-centric call handling.
• The role involves monitoring and reviewing inbound calls, providing actionable feedback, and delivering tailored coaching to enhance patient engagement and appointment scheduling.
• Additionally, the adviser supports the call review team through regular reporting and performance analysis, offering insights to improve call processes.
• Main Goals: Coach front office teams to improve call handling and new patient conversion rates through patient-centric interactions.
• Monitor calls, analyze trends, provide feedback, and identify improvement areas.
• Assist in bi-weekly/monthly call reviews, providing insights and reports on new patient call activities within given deadlines while maintaining standards and accuracy of outputs.
• Develop strategies to meet client goals and improve call handling and patient engagement.
• Stay updated on best practices and innovative training, and call strategies.

Call Coaching Advisor improving patient call conversions for front office teams.

Call Coaching Advisor

Call Coaching Advisor responsible for coaching front office teams to enhance patient engagement and appointment scheduling for increased conversions. Analyzing calls and providing feedback to drive improvements.

General jobs in Sri Lanka

See all jobs on JobTailor

Associate - Air Freight, Export

Senior Specialist – Backup & Data Protection

BMI Team Lead – Cue Sheet Processing

Call Coaching Advisor