Team Lead

• Act as the operational right-hand to the Head of Customer Success.
• Personally handle high-risk accounts and complex client cases (calls, emails, SMS).
• Manage, train, and support a retention team daily (scaling to ~10 agents).
• Structure and distribute the workload across 7 markets by country/language.
• Monitor daily retention metrics (churn, reactivation, satisfaction) and adjust actions.
• Ensure QA, tone of voice, and offer consistency across all countries.
• Identify recurring customer pain points (product, pricing) and escalate feedback.
• Serve as the team's daily go-to person for questions and escalations.

Team Lead for Customer Success at Salonkee driving retention efforts for salon partners

Team Lead – Retention

As a Team Lead for Customer Success at Salonkee, oversee retention operations supporting salon partners. Manage team efforts while maintaining direct contact with clients for exceptional service delivery.

General

• The trainee would join a horizontal team with members from multiple divisions within CED working on different research projects investigating the economic impact of climate physical risk.
• The successful candidate would contribute to the extension and deepening of this research effort, especially with regards to compiling and extending the data sets, cleaning and analysing the data, reviewing related literature and helping to develop modelling and econometric approaches.

Traineeship in Climate Research assisting with research projects at ESM.

Traineeship – Climate Research

Traineeship in Climate Research assisting with the Climate Working Group at ESM. Contributing to research on economic impact of climate risks and data analysis within a multidisciplinary team.

• lead GovConnect’s strategy, operations, market positioning, and growth
• work closely with the founding team and the broader LetShare Group
• Define and own GovConnect’s vision, mission, and long-term growth strategy
• Position GovConnect as a trusted solution within the government and public-sector ecosystem
• Lead public-sector sales strategy, pilot programs, and institutional partnerships
• Navigate procurement processes, stakeholder alignment, and long sales cycles
• Build strategic relationships with government entities, agencies, and municipalities
• Work closely with product and technology teams to ensure the platform evolves
• Oversee day-to-day operations, budgeting, and performance tracking
• Ensure sustainable financial planning and scalable operating models
• Build and lead the leadership team as the company grows
• Represent GovConnect and the LetShare Group with partners, institutions, and investors

CEO and Co-Founder leading GovConnect's strategy and operations

CEO / Partnership Investor – Management Buy-in

CEO and Co-Founder leading strategy and operations for GovConnect, a platform for public-sector organizations. Commitment to building and scaling an impactful GovTech solution within the LetShare Group.

• Design, develop, and execute test plans, test cases, and scripts (manual and automated) aligned with project requirements.
• Identify, document, track, and report defects, and verify fixes.
• Collaborate with cross-functional teams including developers, business analysts, and project managers to ensure quality across the software development lifecycle.
• Contribute to the creation and maintenance of testing frameworks and tools.
• Participate in review sessions to provide quality feedback on requirements and design.
• Support release planning and coordinate testing activities during release cycles.
• Ensure adherence to testing best practices and quality standards.

Testing Specialist ensuring quality assurance in various ICT projects

Testing Specialist

Testing Specialist at COSMOTE Global Solutions ensuring quality in ICT projects through testing and collaboration. Focused on providing high-quality software solutions with a hybrid work model.

General jobs in Luxembourg

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Team Lead – Retention

Traineeship – Climate Research

CEO / Partnership Investor – Management Buy-in

Testing Specialist