Logistics Specialist

• Support daily logistics operations and shipment flow management
• Monitor shipments and provide updates on delivery status (track & trace)
• Handle customer inquiries related to deliveries and shipment status
• Work with ticketing systems (e.g. Zendesk, Jira) to process requests and support cases
• Assist in handling delivery issues, returns, and claims processing
• Communicate with logistics partners, carriers, and internal departments to resolve operational issues
• Ensure accurate data entry and maintain up-to-date information in logistics systems
• Support the logistics team in maintaining efficient and reliable delivery processes

Supports daily logistics operations at Trodo as Junior Logistics Specialist

Junior Logistics Specialist

Supports daily logistics operations including shipment flow management and customer inquiries at Trodo. Collaborates with logistics partners to ensure efficient deliveries.

General

• You will own, build, and run your startup in fields such as Longevity.
• You will embark on an extensive personal development journey crafted by unicorn founders and follow a fully customised programme enhancing your goal, time, and energy management.
• You will receive support in hiring through our network to over 50,000 professionals and advice as well as best practices from serial entrepreneurs.
• You will receive intensive coaching to make your startup ready to raise millions in funding.
• You will iterate your product with us until having reached product-market-fit and receive support in building up a sales force or creating a marketing engine respectively.

Co-Founder / CPO building a Longevity startup with personalized support.

Co-Founder, CPO

Co-Founder / CPO building a startup in Longevity with support from unicorn founders. Join top 0.1% founders for mentorship and funding opportunities in a fully remote setup.

• Own and develop the methodology: Maintain deep understanding of the methodology and its principles
• Ensure the methodology is clear, practical, and aligned with governance requirements
• Drive continuous improvement and updates of the methodology
• Ensure alignment between the methodology and broader organizational frameworks, including process management and operational resilience (e.g., CIF).
• Drive adoption across the organization: Facilitate identification workshops with business and IT teams
• Guide teams in applying the methodology and moving to target state
• Provide training, guidance, and support for effective implementation
• Ensure governance and quality: Initiate and manage regular review cycles
• Ensure consistency, completeness, and quality of outputs
• Align with cross-functional governance and reporting expectations
• Act as main interface to external partners: Serve as the primary contact towards external partners for methodology-related topics
• Drive and coordinate required changes to the methodology
• Ensure alignment across various stakeholder expectations

Methodology and Process Owner at SEB managing process frameworks in the Baltic organization

Metodoloģijas un procesu vadītājs, SEB

Methodology and Process Owner at SEB responsible for methodology frameworks and governance. Collaborating with business and technology teams across the Baltic organization.

• Client Relations Delivery — Respond to and resolve client inquiries across multiple communication channels (email, chat, ticketing) during evening shift hours, ensuring a positive user experience.
• Sales Lead Generation — Over time, learn to identify and flag potential sales opportunities surfaced through client interactions.
• User Feedback & Insights — Collect and document user feedback, flagging recurring issues and trends to help inform product and process improvements.
• Knowledge Base & Content Maintenance — With guidance, write and update help articles, how-to guides, FAQs, and troubleshooting documentation; gradually contribute to optimizing content for discoverability by AI-powered search engines and support tools.
• Help Content Quality — Regularly review existing help center content for accuracy and relevance, ensuring resources remain current and comprehensive.
• Platform Expertise — Develop and maintain strong working knowledge of Infogram's features, plans, and common workflows to deliver accurate and efficient assistance.

Client Relations Specialist providing support to Infogram users.

Client Relations Specialist, 1-year contract

Client Relations Specialist providing responsive, high-quality support to Infogram users. Focus on resolving user issues and contributing to lead generation efforts while maintaining up-to-date knowledge.

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Junior Logistics Specialist

Co-Founder, CPO

Metodoloģijas un procesu vadītājs, SEB

Client Relations Specialist, 1-year contract