General

• Client Relations Delivery — Respond to and resolve client inquiries across multiple communication channels (email, chat, ticketing) during evening shift hours, ensuring a positive user experience.
• Sales Lead Generation — Over time, learn to identify and flag potential sales opportunities surfaced through client interactions.
• User Feedback & Insights — Collect and document user feedback, flagging recurring issues and trends to help inform product and process improvements.
• Knowledge Base & Content Maintenance — With guidance, write and update help articles, how-to guides, FAQs, and troubleshooting documentation; gradually contribute to optimizing content for discoverability by AI-powered search engines and support tools.
• Help Content Quality — Regularly review existing help center content for accuracy and relevance, ensuring resources remain current and comprehensive.
• Platform Expertise — Develop and maintain strong working knowledge of Infogram's features, plans, and common workflows to deliver accurate and efficient assistance.

See all jobs on JobTailor

Client Relations Specialist, 1-year contract