Technician

• Performs on-site services for Aftermarket clients.
• Installs new equipment and services.
• Maintains, services, and upgrades existing equipment.
• Provides instruction and education regarding products or equipment usage to customers and internal employees.
• Conducts technical analysis of product implementations, modifications, and enhancements.
• Assesses product needs in accordance with customer specifications.
• Acts as the local on-site representative to the customer's organization.
• Manages the statement of work to meet customer and contract requirements.
• Troubleshoots technical problems and issues.
• Recommends actions to company or customer representatives.

Service Technician providing on-site services for Aftermarket clients

Service Technician

Service Technician providing on-site services for Aftermarket clients including installations and maintenance of equipment. Conducting technical analysis and managing customer relationships.

Team Leader

• Lead, mentor, and develop a team of invoicing professionals across the EMEA region
• Drive operational excellence across the end-to-end invoicing lifecycle, ensuring timely and accurate invoice generation
• Monitor and improve key operational KPIs including Time-to-Invoice, invoice accuracy, automation rate, and customer satisfaction metrics
• Identify process bottlenecks and implement scalable process improvement and automation initiatives
• Partner with technology and transformation teams to deliver workflow automation and operational efficiency projects
• Collaborate with Sales, Finance, Operations, Customer Success, Revenue Operations, Legal, and external customers to resolve invoicing challenges
• Present operational performance updates, risks, and improvement opportunities to senior leadership

Invoicing Team Leader managing invoicing operations across EMEA

Invoicing Team Leader

Invoicing Team Leader managing invoicing operations for Infobip, driving process improvements and operational excellence across the EMEA region.

Associate

• Drafting & negotiating contracts — clinical study agreements, service agreements, team member agreements, and related documents.
• Interpreting site feedback within local legal and business frameworks to guide internal decision‑makers.
• Ensuring compliance with ICH‑GCP, local laws, and internal guidelines.
• Acting as the communication hub between internal teams, site staff, and external partners.
• Managing the full contract lifecycle — from first draft to final signature and archival.
• Building strong relationships with clinical trial sites and internal stakeholders.
• Spotting risks early and collaborating with the Site Contract Lead to resolve them.
• Tracking progress in real time and keeping teams informed.
• Driving process improvements to make contracting faster, clearer, and more efficient.

Site Contract Associate managing agreements for clinical trials across regions

Site Contracts Associate I/II, Spanish, Portuguese Speaker

Site Contract Associate managing site agreements for clinical trials across regions. Ensuring compliance and effective contract lifecycle management in a remote role.

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Service Technician

Invoicing Team Leader

Site Contracts Associate I/II, Spanish, Portuguese Speaker