Full-stack Engineer

• Build and maintain Python (FastAPI) services with async patterns suited to high-throughput, low-latency workloads.
• Design and implement event-driven integrations (Kafka) to keep data products synchronized with upstream business events.
• Architect PostgreSQL data models that balance query performance with auditability and long-term maintainability.
• Develop APIs that power customer-facing data products—spanning business rules automation, ML-based recommendations, analytics, and configuration systems.
• Build and own React UI surfaces for customer-facing data product features—including management interfaces, dashboards, and configuration tools.
• Collaborate with design and product to translate requirements into polished, accessible interfaces.

Software Engineer III, Data Product

• Responsible for Full-stack development, testing, and maintenance of CBO web applications and backend services
• Builds features across ReactJS front-end and Python/FastAPI backend; manages PostgreSQL data models/migrations; containerizes with Docker and deploys to AWS (ECS/EKS, EC2, S3, RDS, CloudWatch, IAM, VPC)
• Operates in CBO trunk-based development (short-lived branches, feature flags, frequent merge)
• Participates in sprint ceremonies and peer code review
• Writes automated tests (pytest, Jest/RTL)
• Resolves defects/tech debt
• Maintains technical documentation (API docs, ADRs, setup guides)
• Section 508-compliant UI.

Full Stack Software Developer

• Research and identify technology upgrades which will enhance the ability to deliver robust solutions
• Ensure the new projects and enhancements to legacy solutions (where possible) work towards an enterprise architecture as opposed to a proliferation of point solutions
• Work with other technical teams to define and identify cross-functional solutions for integration with new or existing technologies
• Lead application and system architecture design working in conjunction with partners in the areas of architecture and infrastructure
• Lead the effort for design, development and implementation to deliver solutions which are easily maintainable and scalable
• Direct or indirect involvement in the development of policies, standards, and guidelines that direct the selection, development, implementation and use of Information Technology within the enterprise
• Provide coaching and guidance to colleagues to ensure applications, services, and processes are developed in a way that complies with architectural guidelines and established methodologies
• Informs management and provides recommendations for mitigation of potential bottlenecks or single-points of failure within the environment that may affect system performance or availability
• Estimate effort required for the design, development and implementation of technical solutions
• Other duties as assigned

Senior Software Engineer

• Design and ship the data normalization, schema mapping, validation, enrichment, and distribution pipeline for a net-new intelligent data warehouse
• Write production code as a hands-on individual contributor - this is not a role that delegates implementation to others
• Take technical ownership from architecture through deployment, with accountability for reliability, performance, and correctness
• Partner with a small seed team to define the end-to-end architecture for an AI-native data warehouse serving institutional financial clients
• Bring opinionated decisions on schema design, normalization strategies, API exposure patterns, and data distribution approaches
• Evaluate and select technologies with a bias toward what ships well and scales sustainably
• Design and implement the evaluation framework that makes AI-generated outputs trustworthy in high-stakes financial data contexts
• Build cross-model comparison tooling, deterministic validation checks, and human-in-the-loop review workflows
• Contribute to shared AI evaluation infrastructure that can serve as a foundation across multiple products
• Use agentic coding tools and LLM-assisted development as your primary workflow - this is how the entire team operates
• Bring strong opinions about how to get the most from AI-assisted development while maintaining quality and reliability
• Set coding standards, review practices, and architectural documentation that will scale as the team grows
• Help define what "good" looks like for a team building at speed without sacrificing quality
• Mentor engineers and provide technical guidance as the team expands

Staff Software Engineer, Data – AI

• Delivery and enablement - Consistently leads the team in the delivery of medium complexity initiatives (with support) from technical discovery through delivery.
• Implementation - Improving the mobile Wikipedia product experiences that serve a global, multilingual audience on iOS.
• Quality, testing and observability - Consistently builds and improves systems & software that is easy to test, observe and debug.
• Cross-functional collaboration - Partners with product managers, designers, analysts, and native app engineers to shape pragmatic solutions that balance user needs, technical constraints, platform expectations, and delivery timelines.
• Prioritisation - Proactively identifies high-impact technical opportunities and risks across a quarter.
• Mentorship - Actively supports the growth and success of others.
• Culture and standards - Raises team standards in code review, technical design, testing, documentation, accessibility, observability, and decision-making.
• Operational Awareness - Plans work with awareness of downstream or upstream effects.

Senior Software Engineer, iOS

• Track and report trends in the conditions of engines, engine parts and accessories and engine test trends.
• Develop and define engine work scopes to support maintenance and overhaul activities.
• Provide timely and effective resolution to technical service issues encountered during repair processes.
• Deliver customer-focused technical support, including troubleshooting and issue resolution.
• Lead or support service difficulty investigations, including root cause analysis and corrective action development.
• Prepare clear and accurate technical reports and documentation.
• Monitor and analyze trends in engine hardware reliability and test cell performance, including reject data.
• Implement new or revised inspection limits, modifications, repairs, etc. based on observed trends.
• Work with other departments within the broader company to achieve project goals.
• Apply continuous improvement methodology in all tasks to improve shop processes: man-hours, turn-around time, cost of poor quality, etc.
• Provide/coordinate training on various technical topics such as rotor balancing, failure mode analysis/identification, etc. as needed.
• Collaborate with Customer Service and Sales in the development of specifications that define the work to be performed on the engines while in the shop.

Staff Engineer

• Develop backend services and APIs using C#/.NET Core.
• Build secure, responsive, and maintainable frontend applications using React.
• Implement 3D visualization and data-driven UI experiences using Three.js.
• Design and optimize SQL Server schemas, indexing strategies, and aggregation pipelines.
• Implement Redis-based caching and signaling systems.
• Build RAG pipelines, vector search integrations, and retrieval-optimized AI services.
• Develop agentic AI workflows using LangChain, AutoGen, DSPy, or similar frameworks.
• Apply Secure SDLC practices across backend, frontend, infrastructure, and CI/CD workflows.
• Troubleshoot distributed-system performance and scalability issues.
• Deploy and maintain applications using Docker, Kubernetes, and AWS services.
• Collaborate with product, security, and data teams to define engineering standards and deliver high-quality systems.

Senior Full Stack Engineer

• Develop, code, test, and debug new embedded software or enhancements to existing software for third-party customers and internal product lines.
• Work from specifications with limited guidance to design and modify moderately complex software applications, tools, and utilities.
• Apply software design theories, engineering principles, and scientific methods to create robust, maintainable embedded solutions.
• Modify existing software packages to meet unique customer configurations and requirements.
• Validate successive software versions to ensure proper integration with system hardware.
• Bring up embedded software on new hardware platforms, including initialization and verification of microcontrollers, memory, clocks, interrupts, communication interfaces and peripheral devices.
• Develop, integrate and debug low-level drivers and board support software for interfaces such as UART, SPI, I2C, ADC, USB, Ethernet, GPIO, etc.
• Provide technical input to project schedules, development estimates, software-related planning activities and team training needs.
• Coordinate technical activities with cross-functional project teams and communicate software scope, status, risks, and technical issues clearly.
• Document designs, changes, and engineering analyses thoroughly and professionally.
• Determine test and analysis requirements to validate product reliability, performance, and parameter control.
• Conduct or coordinate tests to evaluate failure limits, environmental susceptibility, component reliability, and overall product safety.
• Participate in the design of product test equipment or production test systems when needed.
• Interpret test results and translate findings into actionable engineering decisions.
• Develop and execute bring-up, integration, and regression test plans for new hardware and firmware.
• Diagnose issues related to startup behavior, communication failures, timing issues, memory, and interaction between firmware and hardware.
• Resolve software-related user complaints and respond to suggestions for improvements or enhancements.
• Assist in the development of software user manuals and technical documentation.
• Collaborate with technical staff to diagnose and resolve software issues.
• Drive the electrical/software design process from concept through manufacturing release, including creative concept development, detailed design, mathematical and scientific verification, prototype build and evaluation, engineering documentation, and production transition.
• Work closely with electrical engineering during schematic review, component selection and prototype bring-up to ensure software readiness and efficient debug.

Embedded Software Engineer

• Supports delivery of initiatives.
• Breaks down complex features into tasks, anticipates risks and collaborates to resolve blockers.
• Can successfully build moderately complex features and components with minimal support.
• Takes ownership of bug fixes and production problems.
• Designs and improves features with observability and testing as a core consideration.
• Supports team alignment by asking clarifying questions, reinforcing agreements, and coordinating their work with cross-functional partners.
• Contributes meaningfully to planning and helps scope work.
• Participates in code reviews, design discussions, and technical planning.

Software Engineer III, Core Experiences

• Work/support the following Rebound capabilities and key results: Protected Backups: KR3: Evaluate end-user protected backup solutions
• KR4: Implement end user backup scanning
• Rebuild and Recover: KR5: Perform end user (200) tests

Senior Lead Engineer

• Consistently leads the team in the delivery of medium complexity initiatives from technical discovery through delivery.
• Improving the mobile Wikipedia product experiences across web and app surfaces.
• Takes ownership of creating RESTful APIs, ensuring pipelines are simple to consume and reliable.
• Consistently builds systems & software that is easy to test, observe and debug.
• Partners with product managers, designers, analysts, and native app engineers to shape solutions.
• Actively supports the growth and success of others through mentorship and code review.
• Raises team standards in code review, technical design, testing, and documentation.
• Plans work with awareness of downstream or upstream effects.

Senior Software Engineer, Core Experiences

• Design, develop, enhance, debug, and implement software in an agile development environment
• Maintain and support a legacy Java Spring Framework application with a JavaScript frontend
• Write code that is able to be reused, testable, and efficient
• Troubleshoot issues or problems related to software applications
• Understand, learn, and apply emerging automated build, test, and deployment capabilities; help develop project teams toward integrating such solutions
• Address problems identified with system integration and capability incurred during testing and implementation of developed software in support of customer objectives
• Consult with project teams and end users to identify software requirements
• Assist in the evaluation and recommendation of application software packages, and application integration and testing tools
• Resolve issues and problems with software developed and respond to suggestions for improvements and enhancements
• Participate in the development of software documentation such as training/user manuals
• Update Java Spring applications to improve compatibility with external dependencies
• Perform other duties as assigned.

Mid-Level Software Developer

• Formulates system scope through research and fact-finding to develop or modify moderately complex information systems.
• Evaluates and implements changes to existing system logic difficulties and documentation as necessary.
• Reviews flow charts, models, and procedures and feasibility studies to design possible system solutions.
• Reviews technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system.
• Collaborates with system analysts, engineers, and programmers to design systems and to determine project limitations and capabilities, performance requirements, systems performance standards, and interfaces.
• Identifies and documents all system constraints, implications and consequences of various proposed system changes.
• Educates end users on system designs and functionalities through creation of training materials and conducting demos.
• Evaluates the efficiency and effectiveness of application operations and troubleshooting problems.

• Design and develop conversational AI solutions using enterprise platforms
• Build and maintain integrations between IVA platforms and backend systems using RESTful APIs and microservices
• Collaborate with business stakeholders to gather requirements and translate them into technical specifications
• Implement NLU training strategies, intent management, and dialog flow optimization
• Write clean, maintainable code following object-oriented programming principles
• Participate in code reviews and maintain version control using Git/GitHub
• Track and manage work items using Atlassian Jira and Agile methodologies
• Troubleshoot production issues and optimize IVA performance
• Document technical designs, integration patterns, and deployment procedures
• Stay current with emerging trends in conversational AI and automation technologies

• Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts Voice, Chat and Email routing.
• Administers and supports PureCloud (Genesys Cloud).
• Performs Tier 3 support, proactive maintenance and performs complex IVR system troubleshooting and root-cause analysis.
• Serves as resident expert for PureCloud (Genesys Cloud) capabilities and changes by evaluating/validating work requests, documenting requirements and laying out design artifacts for implementation.
• Leads development of long-term strategies and capacity planning for meeting future Omni Channel platform needs.
• Develops and delivers architect flows, Scripts and IVR/ACD Attendant scripts.
• Handles Move Add and Changes, including user setup.
• Communicates effectively with end users regarding the status of their requests.
• Remains current on new products, services, protocols, and standards in support of mentioned platforms development and equipment procurement.
• Participates in PCI compliance activities as required, including providing evidence for quarterly and yearly audits.
• Liaises with equipment vendors during installations, acquisition negotiations, and hardware performance issues, as/where needed.
• Performs Root Cause Analysis of Unified and Telecom Incidents.
• Conducts testing ad development disaster recovery plans to detect faults, minimize malfunctions, and backup systems.
• Monitors and identifies capacity and performance issues for telecom traffic to ensure continued, uninterrupted operation of telecom systems.
• Generates usage and network traffic reports for voice video and messaging systems.
• Configures, tests, maintains, monitors, and troubleshoots end user unified messaging telephony, and voice/data software products.
• Designs and supports Omni channel applications, including Voice, email and Chat.
• Communicates effectively with business line managers regarding the status of their department’s request.

Senior Engineer, Genesys Cloud

• Collaborate with product development and other teams to translate business initiatives into concrete technical requirements.
• Create innovative solutions to support partners and customers by building applications that deliver required functionality while adhering to best practices in development and testing.
• Work with the engineering team on the optimal design and maintenance of the large Snowflake data lake that powers the APIs.
• Create quality internal and external documentation for your work.
• Create data, metrics and visualizations, as needed, for complex algorithm verification and optimization.

Senior Software Engineer – APIs

• Apply Generative AI techniques to solve complex business problems by identifying opportunities where AI can enhance existing software systems and create new intelligent features.
• Integrate Generative AI models and capabilities into production software applications, bridging the gap between Generative AI research and practical software engineering implementation.
• Evaluate and select appropriate Generative AI models, tools, and techniques for specific use cases, considering factors like performance, cost, maintainability, and business impact.
• Write high-quality code that combines traditional software engineering with AI components, ensuring robust integration, proper error handling, and comprehensive test coverage.
• Review and translate product requirements into technical solutions that leverage AI effectively, designing systems that seamlessly blend AI capabilities with core application functionality.
• Lead design and code reviews for AI-enhanced applications, ensuring best practices in both software engineering and AI implementation while maintaining Mercury standards.
• Lead multiple sprint teams to deliver AI-powered features and improvements, addressing technical challenges in integrating AI into existing software systems.
• Collaborate with product managers, data scientists, and engineering teams to identify AI opportunities and translate them into practical software solutions.
• Mentor engineers on how to effectively incorporate AI into their software development practices, promoting understanding of AI capabilities and limitations.
• Drive practical AI adoption across teams by demonstrating how to effectively combine software engineering principles with AI technologies.
• Collaborate with product managers to estimate effort for AI-enhanced features, prioritize AI integration opportunities, and deliver measurable business value through AI implementation.

Staff Software Engineer – AI

• Own features end-to-end: framing, design, construction, testing, deployment, and production operations
• Develop and enhance APIs, backend services, and internal platforms
• Build and maintain integrations with third-party systems
• Create web applications and workflow tools that hold up in production
• Troubleshoot complex issues across the full stack, especially those that span service boundaries
• Anticipate failure modes and design for clarity, testability, and reversibility
• Improve our development infrastructure: CI/CD, environment management, and observability
• Raise the bar through code reviews, design input, and the standard your own work sets
• Translate technical reality into language product and leadership can act on
• Participate in on-call rotation and own production health for what you ship

• Staff Engineers at Orion assist in various tasks including plan preparation, quantity calculations, structural analysis and design, public involvement, report writing, specifications, cost estimates, construction administration and other related tasks.
• Candidates with an interest in inspection and assessments, development of detailed plans and specifications, and construction engineering of bridge and building structures are recommended.
• Preparation of design computations, plans, specifications and quantity and cost estimates.
• Conduct bridge inspections and prepare Bridge Condition Reports.
• Use a variety of software and programs for structural analysis and design, and plan preparation.
• Assist on constructability reviews and value engineering reviews.
• Supports the lead on the clients’ project delivery goals and supports the project engineer on issues and obstacles which may compromise or influence the achievement of such goals.
• Delivers high quality project documents and files.

Design Staff Engineer

• Understand technical specifications for product code and create technical specifications for products and product features
• Create innovative solutions by writing high-quality code
• Execute manual and automated unit tests
• Document your code and update the status of your work
• Create data and metrics for complex algorithm verification

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