Front Desk

• Manage phones, scheduling, patient check-in/out, and calendar coordination
• Collect and process payments; handle insurance verification, claims, and financial arrangements
• Maintain patient confidentiality and ensure HIPAA/OSHA compliance
• Educate patients on procedures, treatment options, office policies, and aftercare instructions
• Support the dentist during procedures, including oral surgery, impressions, x-rays, and denture adjustments within state guidelines
• Prepare and maintain treatment rooms, sterilize instruments, and uphold infection control standards
• Maintain accurate patient records, treatment routers, and documentation as directed
• Manage supply inventory, order materials, and assist with office preparation and daily cleaning duties
• Provide excellent patient service to ensure a positive experience and smooth office flow
• Perform additional duties as assigned to support clinical and administrative needs

Dental front desk and assistant supporting patient care and office operations

Front Desk DA

Dental Assistant/Front Office Assistant supporting chairside care, x-rays, impressions, and denture procedures. Managing scheduling, billing, insurance, and patient records.

• Cordially greet patients as they enter the clinic and provide them with any necessary paperwork or other information needed for their visit.
• Process and ensure accuracy for shipments orders
• Handle and process clinic deliveries
• Communicating with patients, medical personnel, and other staff members within the organization.
• Maintain patient and employee privacy in accordance with HIPAA regulations.
• Maintain email communication with patients and co-workers daily
• Assist with patient initial orders and medical orders
• Processing of travel letters and letters of medical necessities
• Upload patient documents into intake Q Medical release request
• Assisting with the count of clinic and front office inventory
• Prepare flow charts, notate appointments, and print out lab orders for following day patients
• Organize and maintain cleanliness of working areas, supplies, and equipment
• Provide superior customer service and apply problem solving skills to any patient complaints and provide follow-up to ensure satisfaction
• Required to be in the MA queue unless speaking to a patient at the window, handling Defy ship tickets (anything after 12p can be done the next day), C/O, and completing any assigned tickets.
• Lab Draws, PE, TP (days you are not covering the window)
• Opening/Closing task of clinic (Alarms, coffee maker, TV, etc.)

Front Desk Associate at Defy Medical providing patient support in Tampa

Front Desk Medical Assistant

Front Desk Associate at Defy Medical responsible for patient interactions in Tampa clinic. Handling administrative tasks, maintaining records, and ensuring superior customer service in healthcare setting.

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Front Desk DA

Front Desk Medical Assistant