Fraud Specialist

• Proactively monitor the platform to identify suspicious activity, emerging fraud trends and potential fraud risks.
• Conduct end-to-end investigations into fraud incidents, gathering evidence, determining root causes and assessing customer and business impact.
• Investigate identity fraud, account compromise, payment fraud, scams, platform misuse, and other emerging fraud typologies.
• Analyse customer behaviour, platform activity and available data to identify fraud patterns, trends and vulnerabilities.
• Recommend appropriate actions to minimise customer harm, reduce organisational risk, and strengthen fraud-prevention outcomes.
• Identify opportunities to improve platform safeguards, operational processes, and fraud-prevention controls based on investigation findings and trend analysis.
• Develop recommendations to strengthen fraud-prevention capabilities and reduce opportunities for fraud across the platform.
• Collaborate with Product, Engineering, Data and other business stakeholders by providing fraud expertise and recommendations to support platform and process improvements.
• Assess the fraud implications of new platform features, operational changes, and business initiatives, and provide recommendations to minimise risk.
• Monitor and report on fraud trends, investigation outcomes, emerging risks and key fraud metrics.
• Contribute to the development and maintenance of fraud-related policies, procedures, investigation standards and operational playbooks.
• Provide guidance and education to Customer Operations teams to improve the identification, escalation and management of fraud risks.
• Stay informed of emerging fraud techniques, industry trends and best practices to continuously improve Mable's fraud prevention capability.
• Build strong working relationships across Customer Safeguarding and key stakeholder groups to support effective fraud prevention and investigation outcomes.
• Contribute to maintaining a safe, trusted and secure digital platform for customers, independent support workers, partner organisations and Mable.

Fraud Specialist jobs in Australia

See all jobs on JobTailor

Platform Fraud and Investigations Specialist