Field Engineer

• Provide L1–L2 technical support for end users in a corporate environment;
• Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices;
• Install, configure, and support Windows and MacOS operating systems;
• Troubleshoot and resolve hardware, software, networking, and system-related issues;
• Perform regular system maintenance, updates, patching, and preventive support activities;
• Handle support tickets, communicate with users, and ensure timely issue resolution according to SLA requirements;
• Support endpoint security processes, including antivirus, encryption, and patch management;
• Assist with procurement, setup, and replacement of IT equipment;
• Perform basic system administration tasks and support infrastructure services such as Active Directory, SCCM, and VPN;
• Escalate complex issues to senior support teams when necessary;
• Collaborate with internal IT teams to ensure smooth and stable IT operations.

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L1-L2 Service Desk Engineer