Field Engineer

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Associate Field Service Technician

• Execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines.
• Work with customers to identify opportunities to improve their operations and eliminate pain points.
• Perform field service tasks, identifying technical issues, and performing analysis through remote or on-site activity.
• Prepare material lists needed for service activity and ensure availability and quality of all materials, parts, and equipment for service activities.
• Troubleshoot equipment/process failures, request proactive corrective actions, and make recommendations to avoid issues.

Field Service Engineer

• Support the management of existing customer accounts by ensuring water treatment programs are running effectively and meeting performance targets.
• Conduct regular site visits to monitor system conditions, collect samples, and assist in troubleshooting basic technical issues.
• Assist in maintaining and optimizing water and wastewater treatment programs under guidance from senior team members.
• Support on-site trials, system adjustments, and performance tracking for current customers.
• Prepare service reports, document findings, and provide clear updates to customers and internal teams.
• Work closely with the sales team to maintain strong customer relationships and support retention and upselling opportunities.
• Assist in customer audits, inspections, and routine service activities.
• Ensure compliance with safety and operational standards at customer sites.
• Continuously learn and apply technical knowledge to improve service quality and customer satisfaction.

Field Engineer jobs in Thailand

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Associate Field Service Technician

Field Service Engineer

Service Engineer – Water Treatment