Field Engineer

• Install, maintain, and upgrade advanced plasma processing systems and software
• Support customers directly on-site, ensuring maximum equipment uptime and performance
• Collaborate with technical teams to troubleshoot and resolve complex issues
• Provide clear, detailed service reports after each visit
• Support the technical helpdesk when needed
• Track and report system performance and issues through internal systems
• Manage expenses and ensure accurate documentation

Field Service Engineer

• Deliver high-impact AI engagements
• Lead hands-on delivery for GenAI implementation engagements, funded implementation projects, technical proof-of-value engagements, and other customer-facing AI initiatives.
• Translate customer goals into practical architectures, implementation plans, and measurable technical outcomes.
• Build, configure, and validate AWS-native AI and data solutions, with emphasis on production-ready architectures and services.
• Own technical execution from discovery through delivery, including design reviews, workshops, implementation support, and executive-ready readouts.
• Step into complex customer situations where technical depth, speed, and credibility are required.
• Drive outcomes across the four FE growth pillars
• Support product adoption by helping customers implement and integrate DoiT products as part of AI engagements and broader cloud initiatives.
• Contribute to new logo acquisition by using technical consulting, implementation engagements, and proof-of-value work to help open and progress new opportunities.
• Expand the install base by helping existing customers adopt advanced features, launch new workloads, and move to higher-value product and service motions.
• Strengthen partner leadership by collaborating with AWS partner teams, supporting funded programs, and helping DoiT show up as a strategic technical partner in AI-related motions.
• Turn field work into repeatable plays
• Identify patterns, reusable assets, and “gravel road” solutions that should become standard delivery approaches, playbooks, or product feedback.
• Help move successful one-off customer work into repeatable solution packages, templates, and standardized offerings for the broader team.
• Contribute to standardization of engagement sizing, delivery approach, and technical assets to improve team efficiency over time.
• Work cross-functionally to close and deliver
• Partner closely with Solution Engineers, Account Managers, Customer Success Managers, Engagement Managers, and partner teams to scope and execute the right work at the right time.
• Provide technical leadership during discovery, planning, handoff, and delivery.
• Help ensure customer engagements are well-scoped, well-documented, and tied to clear success criteria.
• Operate with discipline
• Maintain clear visibility into active work, risks, dependencies, and next steps.
• Use the team’s operating systems and workflows to keep customer engagement data current and measurable.
• Contribute to adoption playbooks, funding workflows, Jira hygiene, and the management cadence needed to scale the Field Engineering model.

Senior Cloud Architect, Field Engineering – GenAI Focus

• Representera ABB Service gentemot kunder ur ett tekniskt ledande och rådgivande perspektiv
• Agera som senior teknisk auktoritet och betrodd rådgivare och även som operativ problemlösare
• Leda och bidra i förstudier, tekniska utvärderingar och tidiga kunddialoger
• Koordinera och vägleda ingenjörer och specialister samt säkerställa att identifierade behov genomförs effektivt
• Utmana befintliga lösningar och föreslå förbättrade systemdesigner med ett kritiskt och analytiskt förhållningssätt
• Skapa synergier mellan service, försäljning, avtalsledning och projektorganisation
• Bidra till långsiktiga kundrelationer som bygger på kompetens, integritet och förtroende

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Field Service Engineer

Senior Cloud Architect, Field Engineering – GenAI Focus

Senior Field Service Engineer