Field Engineer

• Deliver high-impact AI engagements
• Lead hands-on delivery for GenAI implementation engagements, funded implementation projects, technical proof-of-value engagements, and other customer-facing AI initiatives.
• Translate customer goals into practical architectures, implementation plans, and measurable technical outcomes.
• Build, configure, and validate AWS-native AI and data solutions, with emphasis on production-ready architectures and services.
• Own technical execution from discovery through delivery, including design reviews, workshops, implementation support, and executive-ready readouts.
• Step into complex customer situations where technical depth, speed, and credibility are required.
• Drive outcomes across the four FE growth pillars
• Support product adoption by helping customers implement and integrate DoiT products as part of AI engagements and broader cloud initiatives.
• Contribute to new logo acquisition by using technical consulting, implementation engagements, and proof-of-value work to help open and progress new opportunities.
• Expand the install base by helping existing customers adopt advanced features, launch new workloads, and move to higher-value product and service motions.
• Strengthen partner leadership by collaborating with AWS partner teams, supporting funded programs, and helping DoiT show up as a strategic technical partner in AI-related motions.
• Turn field work into repeatable plays
• Identify patterns, reusable assets, and “gravel road” solutions that should become standard delivery approaches, playbooks, or product feedback.
• Help move successful one-off customer work into repeatable solution packages, templates, and standardized offerings for the broader team.
• Contribute to standardization of engagement sizing, delivery approach, and technical assets to improve team efficiency over time.
• Work cross-functionally to close and deliver
• Partner closely with Solution Engineers, Account Managers, Customer Success Managers, Engagement Managers, and partner teams to scope and execute the right work at the right time.
• Provide technical leadership during discovery, planning, handoff, and delivery.
• Help ensure customer engagements are well-scoped, well-documented, and tied to clear success criteria.
• Operate with discipline
• Maintain clear visibility into active work, risks, dependencies, and next steps.
• Use the team’s operating systems and workflows to keep customer engagement data current and measurable.
• Contribute to adoption playbooks, funding workflows, Jira hygiene, and the management cadence needed to scale the Field Engineering model.

Senior Cloud Architect, Field Engineering – GenAI Focus

• Install and commission industrial packaging machines and tools at customer locations.
• Perform mechanical and electrical repairs and preventive maintenance.
• Troubleshoot technical issues and implement effective solutions.
• Provide on-site training and support to customers for optimal machine use.
• Collaborate with the back office and technical service team for planning, parts, and technical documentation.
• Travel occasionally to customer sites in Spain and Italy.

Field Service Technician

• Maintain all models specific to a modality in the assigned area.
• Perform total system level trouble-shooting on complex multi-symptom problems.
• Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction.
• Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team.
• Assist in the growth and direction of business in geographic area.
• Responsible for Warranty and PMS contract cost control.
• Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts).
• Play a leading role in complex and multifunctional rooms.
• Share best practices.
• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

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Senior Cloud Architect, Field Engineering – GenAI Focus

Field Service Technician

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