Field Engineer

• Provide exceptional technical support through remote diagnostics and on-site support.
• Combine technical, networking and customer interaction skills utilizing remote access technologies.
• Deliver high level support to Nordic customers with an extra focus on Denmark.
• Act as a Philips Representative, responding to inquiries and offering technical support.
• Support the local service organization and oversee monitoring of service jobs.

Service Engineer

• Provide exceptional technical support through remote diagnostics and on-site support to internal and external customers
• Utilize remote access technologies to assist healthcare customers
• Ensure customer satisfaction while maintaining business targets
• Deliver high-level support to Nordic customers with a focus on Denmark
• Foster cooperation with customers and within Philips, and perform security updates as needed

• Travel to customer sites across North of Europe (primarily Denmark, Netherlands and Germany) as well as rest of Europe to install, service, update, and repair Thermo Fisher SUT hardware and automation products
• Provide expert technical support and problem-solving for our cutting-edge bioproduction equipment
• Conduct installations, maintenance, and repairs on a diverse range of high-value analytical instruments
• Perform commissioning and qualification of equipment by implementing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols
• Combine technical expertise with superior customer service skills to address complex issues and support our customers in achieving breakthrough discoveries
• Collaborate with internal partners to resolve customer issues and improve processes
• Provide basic product training and technical assistance on our instrumentation to our customers and internal Sales team
• Report all activities on Sales Force Service desk, providing customer feedback to management, hardware and software groups
• Aid in optimizing revenue and new product development opportunities; Assist in demonstration of our products to potential customers
• Maintain technical competency by attending trainings, employee meetings and remaining up to speed on new products, markets, customers and competitor
• This is a field-based position that will initially focus on supporting customers across France. As you grow in your role, you'll have the opportunity to support the full EMEA region. The position requires frequent travel on a weekly basis (50-100% of work time) to sites across EMEA. When not travelling, you'll have the flexibility to work from home.

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Service Engineer

Service Engineer

Field Service Engineer