Field Engineer

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Field Service Technician

• Field Service Technician to perform customer site visits for new equipment installation and post-install servicing of the equipment
• Visits shall involve pre-installation
• installation
• startup of equipment
• training
• instructing the customer operators and maintenance teams on the function and safety of the equipment
• including all post-installation support
• technical support
• equipment servicing
• emergencies
• and planned maintenance/upgrades
• Assist and aid Engineering and Sales in connection with the company's line of equipment
• Work shall be documented and presented in connection with all installation
• service work
• and the calls received to assist in troubleshooting issues

Field Service Technician, Poultry

• Maintains smooth operation of local area, worldwide, and virtual private networks (VPN)
• Plans, evaluates, designs, and coordinates installation and/or reconfiguration of hardware and software elements of data and/or voice communication network
• Maintains technical expertise in all areas of networks and computer hardware and software interconnection and interfacing, such as routers, Cisco switches, firewalls, hubs, bridges, gateways, Windows servers 2008 / 2012, WIN 7, WIN 10 OS, SQL and REDHAT etc
• May propose solutions to management to ensure all communications requirements based on future needs and current usage, configuring such solutions to optimize cost savings
• Prepares or ensures that appropriate network documentation exists, including operational instructions
• Provides regular monitoring and network analysis regarding short- and long-range planning for in-house systems
• May coordinate third-party maintenance for network equipment
• May design network or portion of network that includes selection and recommendation of hardware and software packages

Network/Field Service Engineer – Southeast Region

• Managing and executing customer installation activities within tight timeframes.
• Verifying the complete functionality and readiness of systems for software deployment.
• Conducting routine system tasks like software updates, system upgrades, data backup/restoration, and initial troubleshooting.
• Gaining a deep understanding of public safety customer environments to ensure optimal product security and reliability.
• Demonstrating proficient software and IP networking skills, coupled with excellent problem-solving abilities.
• Deliver solutions that align with existing products, standard interfaces, and pre-defined limitations.
• Diagnose and resolve issues across systems, networks, and infrastructure.
• Develop and document Standard Operating Procedures (SOPs) as needed.
• Pinpoint product defects and track their resolution from the engineering phase through to customer acceptance.
• Adhering to all corporate guidelines and completing required training.
• Accurately logging billable hours for project work.

Senior Field Engineer

• Perform startup, preventative maintenance, testing, repair, and advanced electrical services on generator paralleling controls and switchgear systems.
• Ensure high levels of customer satisfaction across the assigned territory while supporting on-call service needs (75% travel required).
• Assist and train internal technicians and external customers on preventative maintenance, troubleshooting, repair, and equipment testing.
• Collaborate with the Product Support Center help desk to troubleshoot and resolve customer issues.
• Support dealer service and sales teams in promoting products and services.
• Submit daily service reports, weekly expense reports, and maintain accurate project documentation in a timely manner.
• Stay current on training for new and updated systems, technologies, and platforms.
• Gather feedback to identify opportunities for new products and improvements to existing offerings.
• Evaluate manufacturing and production processes to identify defects and recommend design modifications to improve efficiency and quality.
• Track, manage, and ensure resolution of product quality and performance issues.
• Communicate technical specifications and service instructions clearly to ensure optimal product performance.

Field Service Engineer – Electric Power

• Provide technical support in the form of troubleshooting on site or via phone
• Perform installation, startup, and commissioning of various products
• Oversee and support third-party installers during customers' installations
• Test and troubleshoot system functions and train customers in operation and maintenance
• Coordinate service schedule with customers at various locations
• Create detailed reports for installations and technical support issues

Industrial Field Service Technician

• Act as an on-site project leader to plan, execute, and complete Electronic Security projects with assigned customers in a safe and cost effective manner.
• Performs or delegates tasks as required to execute and fully complete assigned projects including: system programming, integration, installation coordination, system and network commissioning and project closeout
• Develops project plans and coordinates the required resources to ensure timely and cost effective installation and completion of assigned projects.
• Provides work direction to subcontractors, electrical installers, technicians, designers, and administration as necessary
• Completes typical installation of hardware design and software programming using established standards as required.
• Validates complete system functionality and resolves issues with subcontractors and others to ensure proper operation.
• Provides accurate project as-built and commissioning documentation
• Provides coaching, mentoring and technical assistance to Security Technicians, Electrical Installers, System Designers, Subcontractors, and other less experienced team members.
• Ensures work performed is in compliance with state, local and Federal legal requirements, and ensures Johnson Controls staff and subcontractors adhere to all safety standards.
• Assists with the selection, ordering, budget and delivery schedule of materials to be procured for the projects assigned via our web-based tool process
• Effectively communicates the status of projects to management as required and assists with monthly forecasts of revenue, costs, and gross margin.
• Performs site-specific training for owner/operator on the total system in full or with assistance.

Traveling Security Field Engineer – Electronic, Integrated Security

• Support secure launch, development, and commercial introduction of new aerospace products.
• Diagnose and resolve product quality and application issues through on-site observation, data analysis, and hands-on troubleshooting across multiple product systems.
• Assemble, operate, maintain, and manage aerospace application equipment and related inventory.
• Develop, document, and communicate corrective actions, procedures, and technical findings to internal teams and customers.
• Deliver comprehensive, independent customer training (in-house and on-site) across Commercial, General Aviation, and Military product segments; contribute to Aerospace Academy course development and instruction.
• Collaborate with customers on new engineering specifications and provide advanced technical support to internal service teams.
• Maintain accurate project, customer, and travel records within the PPG Aerospace CRM system.

Aerospace Materials – Field Service Technician

• Respond to scheduled and emergency service calls by traveling between restaurant locations.
• Perform repairs and replacements on a variety of IT equipment, including Point of Sale systems, credit card devices, routers, cameras, computers, drive-thru equipment, IP phones, etc.
• Install new cables (ethernet, video wire, etc.) and terminate them properly.
• Take responsibility for after-hour emergency calls on designated on-call days.
• Assist in new projects at existing stores and participate in new store builds when necessary.
• When applicable, escalate issues to IT vendors, responsible for follow-up and documenting root cause.

IT Field Service Technician

• Assist Site Manager in layout of building items, primarily structural, civil, process, and architectural items.
• Assist Site Manager in procurement of construction materials.
• Assist site and project team in execution of purchase orders, monitor deliveries, and execute receiving reports.
• Performs on-site material placed surveys as required.
• Ensure quantities in place are accurate and reported weekly or as directed by the Site Manager.
• Assist Site Manager in scheduling construction activities, such as monitoring material deliveries and subcontractor performance.
• Consolidate their activities on reports as requested by the Site Manager.
• After two to six months, develop bid lists, issue documents for procurement purposes, review bids, and evaluate proposals as directed by the Site Manager, and through consultation with the Project Manager.
• Assist the Site Manager in establishing and maintaining high safety and QA/QC standards.
• Work with Site Manager in establishing safety meeting agenda.
• Conduct safety meetings as directed by the Site Manager.
• Review, understand, assimilate and log shop drawings and submittals.
• Help maintain a current set of red line as-built drawings as directed by the Site Manager.
• Correlate and update construction documents as they are reviewed.
• May assist with general labor and clean up occasionally.
• Will be required to manage the jobsite, in the absence of the Site Manager, on a regular basis.
• Perform and record Quality Assurance/Quality Control (QA/QC) audits throughout the jobsite on all divisions of work and following through with the recorded audit to ensure the work is satisfactory.
• Assist in performing the project’s daily report and monthly man hour’s report.
• Able to make decisions regarding safety and quality on the spot to make improvements, without further approval.
• Bring all out of spec issues to the attention of the ASM and SM to receive counsel on the path forward.
• Know and enforce the safety program.
• Serve as on-site safety when one is not specifically assigned to the project.
• Conduct investigations into any and all safety incidents. You will be required to produce accurate reports to present to the Site Manager and Project Management staff when appropriate.
• Will work with city officials, OSHA, and inspectors throughout the duration of the project.
• Works with SM to ensure all inspections are scheduled and conducted per project specifications and properly documented.
• Responsible for the communication, implementation and enforcement of Gray’s safety program on site.
• Assumes ownership of scopes of work and management of subcontractors as assigned by SM.
• Keeps up to date progress drawings of work put in place daily by utilizing bluebeam, excel, or assemble.
• Generate meeting agendas/minutes from various site meetings for review of SM and ensures timely and accurate distribution.
• Able to receive verbal or written direction along with constructive criticism from SM, and willing to provide such as needed/directed.
• Bring any and all customer requested changes to the attention of the SM and PM for appropriate contract action. Other duties may be assigned.

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