Executive

• Supporting the delivery of research projects under the guidance of senior team members
• Assisting with questionnaire setup, updates, and research materials
• Coordinating with internal teams (PM, data processing, fieldwork) to support timelines
• Preparing and checking project materials to ensure accuracy and compliance with quality standards and GDPR
• Supporting data validation, basic analysis, and interpretation of results
• Preparing charts, tables, and draft commentary for presentations and outputs
• Communicating regularly with internal stakeholders, including France-based teams
• Learning Kantar research methodologies, tools, and processes through structured training
• Supporting continuous improvement initiatives within the team

Junior Research Executive supporting high-quality research projects at Kantar

Junior Research Executive

Junior Research Executive supporting high-quality research deliverables at Kantar. Collaborating with project management and domain teams for successful research execution.

• Engage with your customers fluently in English & French.
• Act as the single point of contact for all post sales activities with your customer(s) in EMEA.
• Actively participate in presales activities to include answering Request for Proposal (RFP) questions related to lifecycle, consulting and technical support.
• Engage during the proof of concept phase to ensure consistency through the full customer lifecycle.
• Become a trusted advisor to your customer(s) through detailed governance and communication plans, effectively managing Red Hat’s role in the deployment, use and life-cycle management of Red Hat products through training, high touch support, projects and subscription based engagements.
• Lead a matrix team responsible for support and service delivery to your customer(s).
• Manage project risks, actions, issues and dependencies (RAID), in collaboration with dedicated project managers, when/where engaged.
• Build content for project activities to include project kickoff, project status and project closeout.
• Coordinate with project managers, territory services managers and the Resource Management Office (RMO) to manage project staffing requirements.
• Serve as an agile lead, including planning, team management, process management and improvement, team forming for building trust and collaboration and coaching of product owners.
• Drive multi-year customer satisfaction, product adoption and profitability.
• Extensive interaction with customers, services sales, product sales support, architects and other members of cross-functional teams.
• Work directly with Telco engineering on prioritization of issues, RFEs and Support Exceptions necessary for customer projects.
• Participate in key customer meetings and deliver quarterly executive business reviews.
• Address escalations from customers and Red Hat sales account teams related to product management, support and service delivery issues.
• Manage customer level profitability, driving revenue recognition, manage efficiencies, drive productivity, oversee projects successfully while meeting revenue and cost budgets.
• Accountable for customer satisfaction by delivering regular reviews of NPS scores with Account Teams, execute closed loop processes for all detractors internally and externally and ensure remediation plans are executed.
• Demonstrated understanding of emerging technologies and their impact on the existing architecture and business service offerings.
• Maintain relationships with your customers’ key partners, in collaboration with Red Hat partner teams, to drive success on multi-vendor solutions.
• Track services performance related to embedded service KPIs and report on during service reviews with partners.
• Build and maintain a plan for your customer(s) to migrate them from a partner embedded solution to a Red Hat direct platform still supporting the partner application.

Delivery Executive managing telecommunications projects for Red Hat

Teleco Delivery Executive, French Speaker

Delivery Executive managing telecommunications customer success and software projects at Red Hat. Engaging with clients, overseeing project delivery, and ensuring satisfaction with Red Hat's products.

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Junior Research Executive

Teleco Delivery Executive, French Speaker