Engineering Manager

• Team Leadership & Delivery Management
• - People Management: Hire, coach, and grow a core team of solutions engineers and technical leads, setting clear goals, providing regular feedback, and building a high-performing delivery culture.
• - Resource Coordination: Coordinate “on-demand” technical squads drawn from other engineering units to fulfill specific project requirements, balancing capacity across concurrent enterprise engagements.
• - Delivery Standards: Establish and enforce rigorous engineering standards for project delivery, ensuring custom builds are scalable, maintainable, and aligned with the core platform architecture.
• - Service Catalog Input: Contribute to the definition and evolution of the premium technical services catalog (custom development, advanced consultancy, dedicated support), bringing delivery-side insight to leadership decisions.
• Enterprise Services & Custom Solutions Delivery
• - Technical Execution of Contracts: Own the technical execution of premium contracts overseeing the scoping, estimation, and delivery of custom requirements, including bespoke themes and specialized API integrations.
• - SLA & Performance Tracking: Enforce Service Level Agreements (SLAs) for custom deliverables, tracking milestone completion, delivery quality, and billing triggers to support service profitability and client satisfaction.
• - Merchant–Salla Liaison: Act as a senior technical point of contact for premium accounts, translating complex business needs into actionable, well-scoped engineering tasks for the team.
• Enterprise Onboarding & Technical Implementation
• - Accelerated Time-to-Value: Lead the technical coordination for new Class A merchants, ensuring complex data migrations, ERP integrations, and store setups are executed swiftly to minimize the time between signing and “Go Live.”
• - Cross-Functional Coordination: Serve as the central bridge between the merchant, internal engineering squads, and customer support, proactively removing technical blockers that threaten onboarding timelines.
• - Dynamic Resource Allocation: Orchestrate ad-hoc, on-demand technical teams formed from various internal units to tackle specific, time-sensitive onboarding challenges for key accounts.
• Scalable Customization & Market Adaptation
• - Customization Frameworks: Develop engineering frameworks that allow custom solutions to be delivered for global brands without creating technical debt, keeping regional customizations compatible with the core global platform.
• - Regional Enterprise Needs: Support the adaptation of enterprise service offerings to international markets, including integrations with regional ERP systems and compliance with local enterprise data governance requirements where needed.
• Client Success & Pre-Sales Support
• - Consultative Selling Support: Partner with the Sales team during the pre-sales process for high-value prospects to validate technical feasibility and scope potential service contracts.
• - Retention through Quality: Ensure the quality of technical delivery fosters long-term loyalty among premium merchants, making the team a driver of retention and upsell opportunities.

Engineering Manager – Enterprise

• Head up and oversee all engineering activities within the project, ensuring sound adherence to Quality, Cost, and Time (QCT) delivery criteria.
• Manage design activities, the project engineering budget, and the design change process.
• Coordinate all technical tasks—whether executed by our internal teams or by partners and subcontractors—to ensure seamless technical integration for Grid Solutions projects.
• Ensure that optimized, cost-effective, and operationally efficient technical solutions are implemented in alignment with customer expectations and the project schedule.
• Accountable for design performance, deadlines, and quality, working within the strategic framework developed alongside Project Managers.
• Accountability for the end-to-end engineering lifecycle, ensuring all technical deliverables meet project Quality, Cost, and Time (QCT) targets.
• Integrate engineering activities with Procurement, Construction, and Commissioning to ensure seamless project flow and prevent functional silos.
• Head up multidisciplinary design teams (internal and external) to drive technical excellence and operational efficiency throughout the project.
• Manage the Design Freeze process and technical scope boundaries among all project partners.
• Oversee the resolution of complex technical interfaces between the customer, partners, and third-party contractors to ensure system compatibility.
• Maintain sound control over the engineering budget and workload, identifying and mitigating technical risks before they impact project financials.
• Technical Compliance & Integrity: Ensuring all engineering deliverables strictly adhere to contractual obligations, client technical specifications, and mandatory national/international regulatory standards.

Project Engineering Manager

• Lead and mentor a team of Forward Deployed Engineers
• Drive end-to-end deployment of North in private cloud and on-premises environments
• Take ownership of customer success from technical implementation through delivery
• Collaborate closely with Product, Engineering, and Sales to shape how we deliver AI to enterprises
• Mentor your team on cloud infrastructure, Kubernetes, and enterprise-grade deployments
• Optimize performance for OpenSearch, databases, and other K8s services
• Define scaling guidelines for GPU and CPU compute resources
• Build processes & technology that scales — we're growing fast.

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Engineering Manager – Enterprise

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