Ecommerce

• Interacting with Consumer Care, Logistics and Accounts Receivable teams
• Identifying market best practices
• Driving a transversal assessment
• Contributing to map opportunities and priorities

Operations Ecommerce Graduate

• Tu misión principal será monitorear, analizar y optimizar los indicadores de promesa al cliente, los circuitos de envío y la disponibilidad del catálogo para maximizar la conversión de la web.
• Gestión Inteligente de Catálogo y Circuitos: Asegurarás que los productos activos tengan asignados sus métodos de envío correctos y detectarás anomalías en el sistema para recuperar ventas perdidas.
• Promesa Cliente y Calidad de Entrega: Auditarás el proceso de pago (check-out) y analizarás KPIs críticos como el OTIF (On Time In Full) y el NPS para que la experiencia del usuario sea impecable.
• Estrategia de Tarifas: Configurarás etiquetas de envío gratuito y detectarás desajustes logísticos en los costes de transporte para optimizar la rentabilidad.

Beca Operaciones y Experiencia, Delivery eCommerce

• Provide generalist support to the team across multiple areas (business, e-commerce, operations and coordination)
• Assist in market research, competitive analysis and China-related desk research
• Prepare presentations and internal documents (PowerPoint, basic reports)
• Support communication and coordination between Europe- and China-based teams
• Assist with translations and bilingual support (Chinese–English; Spanish is a plus)
• Support ongoing projects with operational, organizational and ad-hoc tasks as needed

Ecommerce & Business Intern

• Manage all aspects of creatives for online brands, including the development of brand identities.
• Develop and test creative assets for Amazon content, listings, and other online platforms.
• Create 3D renders, website designs, ads content, product packagings, product content (inserts, eBooks/manuals, etc.) etc.
• Organise and oversee photoshoots.
• Independently handle projects from conception to completion, ensuring timely execution.
• Video making and editing will be considered an added advantage.

E-Commerce Graphic Designer, Part-Time

• Aprenderá funcionalmente el sistema de pedidos
• Se coordinará con el QA para la generación de copilotos que extraigan la funcionalidad de la herramienta de pedidos actual, que será migrada a una nueva construida con IA por el equipo de Knowmad mood.

Business Analyst – Ecommerce

• Support the testing and validation of new website features, content, and experiences
• Identify bugs and user experience issues across the website
• Support the delivery of new digital initiatives and UX/UI improvements
• Help monitor website and content performance
• Contribute to analysis and reporting by gathering data, tracking results, and sharing key learnings
• Contribute to AI and innovation projects through coordination, research, testing, and prototyping
• Help explore new tools, use cases and AI supports that can improve customer experience
• Monitor competitors, digital trends, and best practices

Digital Experience Graduate

• Own and manage Boba.com and Beco DTC channels end-to-end, including listings, UX, promotions and the overall shopping experience.
• Develop and optimise the global CRM strategy, including email marketing, automated lifecycle flows, subscriber segmentation and campaign planning.
• Build, test and deploy Klaviyo flows, including welcome, post-purchase, win-back and seasonal campaigns.
• End-to-end ownership of email campaign performance: creative brief, setup, activation, optimisation and evaluation.
• Run A/B testing and detailed analysis to improve CTR, conversion rate, AOV and customer lifetime value.
• Track and report weekly KPIs, including sessions, CVR, AOV and revenue.
• Partner with the Creative Director and Social Media Manager to ensure campaigns are aligned to the content calendar and key sales periods.
• Work closely with the Brand and Creative team to produce best-in-class content for email and DTC touchpoints.
• Research tools and strategies across the e-commerce and CRM ecosystem to increase sales and improve marketing efficiency.
• Collaborate with external agencies to ensure alignment with DTC goals and the overall brand strategy.

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