Ecommerce

• Develop, maintain, and continuously improve training materials, onboarding programs, and learning resources for internal teams and customers
• Assess business processes, identify skill requirements, and translate workflows into structured learning paths that support user adoption, role-based training, and organizational change initiatives
• Partner with regional and functional stakeholders to align adoption strategies with user readiness, customer needs, and market maturity.
• Create engaging enablement resources such as guides, FAQ, knowledge articles, walkthroughs, and training scripts.
• Execute the Salesforce Training Program and Digital Adoption Roadmap to drive consistent engagement and proficiency across user groups
• Contribute to solution design and testing activities by validating digital experiences from an adoption, training, and usability perspective
• Lead communications related to new releases, enhancements, and digital initiatives, ensuring readiness and alignment across teams.
• Build and manage a network of key users and champions to promote best practices, encourage knowledge sharing, and gather actionable field feedback.

Digital Customer Experience Training Specialist

• Manage up to 7 concurrent Shopify and eCommerce projects including:
• Shopify builds
• CRO initiatives
• SEO retainers
• Ongoing support engagements
• Maintain project timelines, budgets, documentation, and delivery quality
• Manage Asana boards, project schedules, risk logs, and change requests
• Coordinate cross-functional collaboration between development, design, SEO, and email teams
• Ensure projects stay within defined scope and performance expectations
• Serve as the primary point of contact for assigned clients
• Provide proactive communication and updates via Loom, email, and meetings
• Lead recurring review calls and roadmap discussions
• Build long-term client relationships focused on trust, transparency, and growth
• Identify upsell and retainer opportunities where appropriate
• Facilitate weekly delivery meetings and project reviews
• Allocate tasks across designers and developers
• Conduct QA reviews and enforce agency standards
• Support junior team members through mentorship and process guidance
• Escalate risks or blockers appropriately to leadership
• Help improve SOPs, workflows, and internal documentation
• Contribute ideas for operational efficiency and process optimization
• Support retrospective reviews and continuous improvement initiatives
• Maintain organized project records and reporting structures
• Review project changes and support budget management
• Ensure projects remain aligned with business goals and profitability targets
• Assist with quoting, scoping, and proposal preparation when needed

Senior Shopify Project, Account Manager

• Manage up to 7 concurrent Shopify and eCommerce projects including:
• - Shopify builds
• - CRO initiatives
• - SEO retainers
• - Ongoing support engagements
• Maintain project timelines, budgets, documentation, and delivery quality
• Manage Asana boards, project schedules, risk logs, and change requests
• Coordinate cross-functional collaboration between development, design, SEO, and email teams
• Ensure projects stay within defined scope and performance expectations
• Serve as the primary point of contact for assigned clients
• Provide proactive communication and updates via Loom, email, and meetings
• Lead recurring review calls and roadmap discussions
• Build long-term client relationships focused on trust, transparency, and growth
• Identify upsell and retainer opportunities where appropriate
• Facilitate weekly delivery meetings and project reviews
• Allocate tasks across designers and developers
• Conduct QA reviews and enforce agency standards
• Support junior team members through mentorship and process guidance
• Escalate risks or blockers appropriately to leadership
• Help improve SOPs, workflows, and internal documentation
• Contribute ideas for operational efficiency and process optimization
• Support retrospective reviews and continuous improvement initiatives
• Maintain organized project records and reporting structures
• Review project changes and support budget management
• Ensure projects remain aligned with business goals and profitability targets
• Assist with quoting, scoping, and proposal preparation when needed

Senior Shopify Project Manager – Account Manager

• Strategizing script briefs based on current TikTok and Instagram trends.
• Preparing detailed script briefs for content creators, including B-roll footage required.
• Researching content creators to match each brand’s Customer Avatar goal for each testing concept.
• Communicating with potential content creators regarding the scope of each project.
• Ensuring the quality of Video Ad variations.
• Selecting and arranging a content creator for each project.
• Ensuring the quality of the content provided by the content creators.
• Providing feedback on content received.
• Keeping up with ongoing TikTok and Reels trends.
• Assisting with any other tasks as required by the Product Manager.

Ads Creative Strategist – E-commerce

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