Ecommerce

• Bring the Ergomed brand to life across LinkedIn, business presentations, and brand websites.
• Turn complex ideas and brand messaging into content, copy, design, and storylines.
• Use AI to accelerate productivity and improve quality of output across all channels.
• Grow brand visibility and engagement on LinkedIn through organic content and paid campaigns.
• Create engaging LinkedIn posts, graphics, carousels, and short-form videos.
• Use PowerPoint to create persuasive narratives and maintain slide templates.
• Build and edit pages in WordPress or other CMS, applying best practices in UX and SEO.

Digital Brand Experience Specialist

• You will be in charge of adding, changing and improving the content of the Emma's online store.
• You will set up weekly and monthly promotions on the online store.
• You will publish new products and edit current portfolio.
• You will work in different regional projects (AB tests, website analysis, global or regional UX optimizations, new landing pages).
• You will have the overall objective of improving the performance of the website.

E-commerce Operations Intern

• Manage end-to-end customer interactions (phone, email, chat) related to online orders
• Handle delivery tracking, returns, refunds, payment queries, and shipping investigations
• Review and process order-related data and business requests
• Collaborate with couriers, financial institutions, and internal teams
• Ensure strict compliance with PCI & GDPR policies
• Analyze and resolve complex cases, escalating when necessary
• Contribute to continuous improvement of customer experience and team performance

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