Ecommerce

• Lead agile eCommerce analytics practice
• Generate and distribute data and insights across eCommerce, retail, marketing, merchandising, finance and IT teams
• Implement and manage quantitative and qualitative digital analytics tool(s) to maintain data integrity
• Interpret data into broad themes and specific opportunities to increase digital revenue and customer satisfaction
• Establish standard and ad hoc reporting practices
• Provide directional guidance on subjects affecting omnichannel customer experience

E-Commerce Analyst

• Provide timely responses and communication through the CS Ticketing platform, Gorgias, with an understanding of the most effective communication style for each channel (phone, email, chat, social).
• Oversee the flow of the ticketing platform and operational KPIs.
• Provide detailed insights on platform metrics to identify opportunities to improve customer experience, reducing the amount of friction on the path to purchase.
• Work cross-functionally to personalize strategies that reinforce customer satisfaction.
• Develop and implement CX strategies that reinforce customer retention.
• Develop and implement CX strategies that elevate the Greyson brand and offer a clear path to purchase
• Process returns, exchanges, and refunds.
• Help to oversee upsell strategies and increase customer purchase confidence.
• Partner with DTC & Cross-functional teams to support product launches, ensuring the standard of product knowledge is available for the CX team.
• Support process improvement and work cross-functionally to implement and/or improve processes and procedures.
• Ensure proper documentation and SOPs are readily available.
• Provide a best-in-class customer experience.

Customer Experience Associate, eCommerce

• Lead for the AI transformation, digital products and cross-channel experiences
• Connect cross-channel experiences and working with a large cross-functional team in a fast-paced agile environment
• Leverage your business expertise to connect with end users to understand their needs; define solutions and deployment; identify setbacks and roadblocks within initiatives and generate solutions for resolving them quickly

Global Customer Relationship Center, Digital Experience Manager

• Lead the technical direction and growth of allegromicro.com.
• Partner with our Customer Engagement team to ensure the site and customer portal are easy to use and technically sound.
• Manage our global web presence, including the governance and optimization of automated, AI-driven translation services.
• Use data and visitor behavior to make the site easier to navigate and build a self-service roadmap.
• Design and lead A/B testing programs to optimize conversion paths.
• Manage the website’s 'to-do' list and serve as the main point of contact for our external web developers and agencies.

Ecommerce jobs in Missouri

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E-Commerce Analyst

Customer Experience Associate, eCommerce

Global Customer Relationship Center, Digital Experience Manager

Digital Experience, Web Strategy Manager