Ecommerce

• Communicate product strategy and roadmap updates effectively to cross-functional stakeholders and leadership.
• Coordinate execution across multiple teams, squads, or pods to ensure seamless product launches and updates.
• Drive product innovation within the E-commerce segment, leveraging a culture of A/B testing and data-driven insights.
• Champion the customer voice across the product organization, prioritizing the roadmap based on user pain points and market dynamics.
• Demonstrate strong technical fluency by anticipating architectural tradeoffs and technical risks.
• Define and analyze complex metrics that inform the success of the product area, driving sustained impact on customer satisfaction and business OKRs.

Senior Product Manager – E-Commerce

• This role is a business product people leader in a business‑led, technology‑enabled delivery model.
• The Senior Manager is accountable for end-to-end execution of agent and member digital sales and service experiences within CSAA personal lines, ensuring consistent, high-quality delivery across distribution channels.
• This people leader owns delivery outcomes, experience quality, driving digital experience innovation through emerging technologies, and KPI performance within their domain, translating enterprise strategy into executable roadmaps and results.
• The role leads a team of Product Managers and ensures alignment across cross-functional partners to deliver business outcomes.
• The Senior Manager operates with significant autonomy in execution and prioritization, while aligning to broader strategic direction.
• Success requires strong leadership in a matrixed environment and the ability to drive clarity, accountability, and results across stakeholders.

Senior Manager, Digital Experience Delivery – Personal Lines Insurance

• Monitor and report on Amazon performance metrics across all brands including sales, traffic, conversion, Buy Box ownership, and ad performance (Sponsored Products, Brands, Display).
• Identify listing health issues — suppressed listings, content gaps, unauthorized 3P sellers, and MAP violations — and escalate with recommended actions.
• Analyze Share of Voice and competitive positioning across key category search terms.
• Support A+ content and listing optimization efforts using data to prioritize improvements.
• Track Subscribe & Save penetration and identify opportunities to grow recurring revenue on Amazon.
• Build and maintain reporting dashboards across DTC brand sites tracking sessions, conversion rate, AOV, repeat purchase rate, and subscription metrics.
• Analyze customer cohort behavior to identify LTV trends, churn signals, and retention opportunities.
• Support A/B testing efforts by pulling and interpreting test results across landing pages, PDPs, and email/SMS flows.
• Partner with the email and paid media teams to connect campaign performance to site revenue outcomes.

E-Commerce Analyst

• Own the enterprise endpoint management strategy for Windows, macOS, and virtual desktop platforms, supporting large‑scale environments.
• Lead the transition from on-premises device management (Group Policy, legacy patching and software distribution) to cloud native endpoint management.
• Drive OS lifecycle management, including upgrades, platform currency, and hardware refresh strategies.
• Establish standards for device configuration, compliance, security baselines, and endpoint resilience.
• Lead GPO-to-cloud migration efforts, translating legacy policy constructs into modern, identity-driven endpoint configurations.
• Modernize patching and update strategies, shifting from traditional on-prem approaches to cloud-based servicing models.
• Partner with Identity and Security teams to ensure endpoint management aligns with Zero Trust and enterprise security principles.
• Own the observability platform for endpoint health, performance, and digital experience across physical and virtual endpoints.
• Drive proactive identification and remediation of stability, performance, and user impacting issues.
• Lead, mentor, and develop a team of endpoint and workplace engineers, fostering accountability, automation, and continuous improvement.
• Maintain a working knowledge of enterprise approved AI tools and platforms and how they apply to endpoint operations, support, and engineering workflows.

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Senior Product Manager – E-Commerce

Senior Manager, Digital Experience Delivery – Personal Lines Insurance

E-Commerce Analyst

Manager – Modern Workplace, Endpoint Management, Digital Experience