Ecommerce

• Handle a high volume of inbound customer support tickets daily across multiple products and channels
• Respond to customer inquiries accurately, clearly, and on time without relying on templated responses for every situation
• Prioritize and triage tickets based on urgency, issue type, and customer impact
• Maintain consistent response quality and tone across all customer interactions
• Think critically through edge cases, unusual requests, and issues that do not fit a standard response
• Resolve customer issues end to end without unnecessary escalation
• Use good judgment to determine when a situation requires escalation versus when it can and should be handled directly
• Document recurring issues and flag patterns to the team for product or process improvement
• Manage and track all support activity in HubSpot
• Use ClickUp to manage tasks, follow-ups, and cross-functional coordination
• Keep records clean, accurate, and up to date across both tools at all times

Customer Support Representative, E-Commerce

• Daily monitoring of account health and ASINs, proactively resolving issues before escalation.
• Case management: open, track, escalate, and close cases with Seller Support.
• Manage listing health: suppressed, stranded, flagged listings resolved within 24 hours.
• Monitor Buy Box anomalies, enforce Brand Registry, and manage seller feedback.
• Create and maintain SEO-optimized product listings (titles, bullets, descriptions).
• Coordinate with creative teams, ensuring all assets meet Amazon requirements.
• Manage A/B testing via Amazon MYE: launch, monitor, analyze, and report results.
• Maintain Amazon Brand Store and ensure content consistency across platforms.
• Create and manage inbound FBA shipments across US, CA, and UK.
• Track shipments end-to-end, reconcile discrepancies, and escalate issues promptly.
• Monitor inventory levels daily, flagging risks before stockouts occur.
• Deliver a comprehensive Monday report by 9AM EST covering account health, inventory, open cases, A/B tests, customer experience, and creative pipeline status.

E-commerce Operations Specialist

• Mantener y desarrollar aplicaciones internas basadas en PHP y Laravel.
• Diseñar e implementar integraciones con APIs de MercadoLibre y otros marketplaces.
• Desarrollar funcionalidades para la gestión masiva de publicaciones, precios, stock y reglas de negocio.
• Implementar automatizaciones vinculadas a proveedores, logística y operaciones de e-commerce.
• Gestionar y optimizar bases de datos MySQL/MariaDB.
• Administrar y mantener infraestructura en servidores Linux (Linode).
• Participar en la definición e implementación de nuevas soluciones tecnológicas para escalar la operación.
• Utilizar herramientas de IA, especialmente Claude Code, como parte central del proceso de desarrollo.

Senior PHP/Laravel Developer, E-commerce, Marketplace Integrations

• Desarrollar y analizar comportamiento de ventas, métricas comerciales, y KPIs de performance digital.
• Monitorear ventas, conversión, tráfico y rentabilidad del canal online.
• Detectar oportunidades de mejora en marketplaces y plataformas de eCommerce.
• Trabajar sobre variables de posicionamiento, pricing, campañas y reputación digital.
• Elaborar reportes y tableros de gestión para la toma de decisiones.
• Proponer mejoras orientadas al crecimiento y eficiencia del canal digital.
• Colaborar en procesos de automatización y optimización operativa.

Analista de Gestión Comercial, eCommerce

• Develop and maintain custom Shopify themes using Liquid, JavaScript, HTML, CSS, and modern front-end frameworks.
• Build advanced Shopify features and custom storefront experiences.
• Deliver complex Shopify projects from requirements gathering through deployment.
• Optimize Shopify stores for performance, scalability, and conversion.
• Build high-converting paid media landing pages.
• Implement theme enhancements and conversion-focused storefront updates.
• Execute technical implementations for conversion rate optimization initiatives.
• Set up, manage, and deploy A/B tests using Intelligems.
• Collaborate with internal stakeholders to implement testing strategies.
• Ensure accurate implementation and tracking of experiments.
• Design, build, and maintain integrations with third-party applications and services.
• Develop and support subscription platform integrations, including Skio and ReCharge.
• Troubleshoot and optimize API performance and reliability.
• Work with Shopify APIs and external systems to streamline business operations.
• Collaborate with the Tech Lead on technical architecture and implementation strategies.
• Mentor junior developers and provide technical guidance.
• Leverage AI-powered tools to improve development efficiency and problem-solving.

Ecommerce jobs in Argentina

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Customer Support Representative, E-Commerce

E-commerce Operations Specialist

Senior PHP/Laravel Developer, E-commerce, Marketplace Integrations

Analista de Gestión Comercial, eCommerce

Senior Shopify Developer – E-commerce Agency