Dispatcher

• Confirm job details with customers and accurately match jobs to the right technicians based on availability, location, and skillset, ensuring technician readiness and following up persistently until the job is assigned.
• Clearly communicate job details to technicians via phone, chat, or email, making multiple contact attempts as needed.
• Monitor and track open jobs in real time, ensuring follow-up until the technician confirms completion.
• Handle inbound and outbound communication with technicians and customers in a clear and professional manner.
• Resolve scheduling conflicts and escalate issues when necessary.
• Meet daily and weekly assignment targets, contributing to overall team performance.
• Document all relevant communication in the CRM to ensure visibility across teams
• Strong negotiation and persuasion skills; ability to effectively manage objections from field technicians and drive job commitment.

Dispatcher jobs in Jamaica

See all jobs on JobTailor

Dispatcher Representative, Native English, Caribbean, LATAM