Director

• Partners with our internal and external customers, providing them with expert quality support based on a deep understanding of current global Good Clinical Practice (GCP)/GxP requirements and regulatory expectations with the ultimate goal of improved quality and increased customer satisfaction.
• Provides quality oversight, support and consultancy for or within accounts, as assigned.
• Supports the internal account and/or operational teams on quality delivery and continuous improvement.
• Provides quality consultancy and support for project/program/functional/account level quality issues, audits, and inspections.
• Partners with the responsible person for account management and customer Quality representative to develop and execute a Quality Management Plan/Quality Agreement that will meet the needs of the customer, if applicable.
• Investigates quality trends, potential risks and mitigations with key project/program/function and account team members.
• Drives solutions impacting results within an affiliate, site(s) or function.

Associate Director, Corporate Quality

• Prospect and develop new client leads in collaboration with the Marketing team
• Qualify prospective clients to ensure a good fit and long-term partnership potential
• Work with the Owner Partner Team to tailor proposals across company offerings
• Lead the closing process and coordinate with the Finance team to ensure payment completion
• Oversee the Experience Team to ensure client expectations are consistently exceeded across planning, homes, and staffing services
• Build and maintain strong client relationships to drive repeat business and long-term loyalty
• Ensure achievement of key performance indicators (KPIs), including booking quotas, prospecting activity metrics, and CSAT scores

Director jobs in Serbia

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Associate Director, Corporate Quality

Client Relations Director