Director

• Prospect and develop new client leads in collaboration with the Marketing team
• Qualify prospective clients to ensure a good fit and long-term partnership potential
• Work with the Owner Partner Team to tailor proposals across company offerings
• Lead the closing process and coordinate with the Finance team to ensure payment completion
• Oversee the Experience Team to ensure client expectations are consistently exceeded across planning, homes, and staffing services
• Build and maintain strong client relationships to drive repeat business and long-term loyalty
• Ensure achievement of key performance indicators (KPIs), including booking quotas, prospecting activity metrics, and CSAT scores

Client Relations Director

• Direct technical aspects of development and production, oversee quality management.
• Promote best practices, technical standards, and the adoption of relevant tools.
• Identify technical risks early and provide proactive solutions.
• Define and drive the strategy for core project technology (shared engine, tools, and build system).
• Mentor Leads and guide Senior Engineers on technology choices, architecture, and design decisions.
• Make hiring decisions for Senior and Lead candidates.
• Contribute to the assessment of new project opportunities and bid proposals.
• Provide necessary support for project kickoffs, including advising on team composition.
• Initiate knowledge-sharing sessions for software engineers across the department.
• Represent and promote the Company during customer calls, on-site visits, and industry events.

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Client Relations Director

Associate Technical Director