Digital Marketing

• Manage client communication with a focus on results-driven digital marketing strategies (SEO, Meta Ads, Google Ads).
• Lead regular client meetings/interactions to review campaign progress and identify new opportunities.
• Educate clients on marketing best practices and platform features to enhance their campaigns.
• Respond promptly and professionally to client queries via chat, email, or call.
• Identify client goals and deliver customized strategies aligned with their business objectives.
• Drive client retention and satisfaction by identifying upsell opportunities.
• Negotiate agreements and maintain detailed records of sales and communications.
• Create business plans to meet predetermined goals and performance quota.
• Collaborate closely with internal marketing, product, and creative teams to deliver exceptional service.
• Monitor campaign and platform performance metrics to assess effectiveness.

Digital Marketing Account Manager

• Own end-to-end planning, execution, and delivery for multiple concurrent, multi-month initiatives across the Enterprise portfolio.
• Build and maintain project plans, milestones, workback schedules, and delivery forecasts; ensure plans remain current and actionable.
• Monitor and control scope, schedule, and quality; proactively mitigate risks and resolve issues to keep delivery on track.
• Track and manage deliverables, risks, issues, assumptions, decisions, and change impacts; escalate proactively when timelines, scope, or quality are at risk.
• Negotiate timelines, resourcing, and scope as needed to support project success.
• Lead task and backlog grooming to clarify work items, validate acceptance criteria, identify gaps, and ensure readiness for upcoming cycles.
• Manage dependencies, adjust due dates, and reassign work as needed to maintain a real-time view of execution and delivery health.
• Drive follow-through with team members and stakeholders to remove blockers, obtain inputs, and maintain momentum.
• Serve as the day-to-day coordination point across global, cross-functional partners to enable timely decisions and clear status visibility.
• Facilitate stakeholder engagement and collaboration; proactively address concerns, resolve obstacles, and maintain alignment.
• Run working sessions as needed and provide clear, concise updates for leadership and stakeholders (progress, risks, changes, decisions needed, next steps).
• Define and communicate project success metrics to support transparency, alignment, and stakeholder satisfaction.
• Establish and enforce “project hygiene” standards (status updates, task ownership, documentation, dependency tracking).
• Maintain accurate project data and reporting to provide a single source of truth for scope, schedule, resourcing, and overall project health.
• Support intake, prioritization, forecasting, and capacity planning in partnership with team leadership.
• Identify, lead, and implement process improvement initiatives (workflows, templates, governance) to increase throughput and predictability over time.
• Contribute to continuous improvement by ensuring the team has the resources, information, and procedures needed to operate effectively.
• Demonstrate a strong understanding of Cencora’s business operations; navigate cross-departmental initiatives effectively.
• Represent the customer and stakeholder perspective throughout project delivery to ensure outcomes meet business needs.

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