DevOps Engineer

• Designing, developing, implementing, and supporting solutions across the ServiceNow platform
• Building and supporting employee-focused digital solutions that streamline workflows
• Collaborating with Product Owners, Business Analysts, QA teams, and other IT stakeholders
• Delivering scalable, secure, and reliable solutions that improve operational efficiency
• Contributing to enterprise-wide solutions and continuously expanding ServiceNow expertise

DevOps Engineer III

• Serve as the reliability engineering expert for your primary domain (Network, Middleware, Database, or Storage) while partnering across adjacent technology disciplines
• Lead the investigation and resolution of complex production incidents, identifying root causes and implementing long-term corrective actions
• Apply SRE principles including service level indicators (SLIs), service level objectives (SLOs), error budgets, and reliability engineering practices to improve platform health
• Lead capacity analysis, forecasting, and utilization reviews to identify future scaling risks and prevent service degradation before customer impact occurs
• Perform deep performance analysis across infrastructure layers, identifying bottlenecks, contention points, latency drivers, and resource inefficiencies
• Identify and remediate configuration drift, operational debt, and platform hygiene issues that impact long-term reliability
• Drive proactive reliability improvements through observability, automation, performance optimization, and resiliency engineering
• Design and implement automation solutions that eliminate operational toil, reduce manual intervention, and improve recovery capabilities
• Define and enhance enterprise observability standards through metrics, logging, tracing, alerting, and service health monitoring
• Partner closely with engineering, infrastructure, application, cloud, and operations teams to improve platform performance and availability
• Lead blameless post-incident reviews and convert recurring operational issues into measurable engineering improvements
• Identify reliability risks and communicate technical recommendations to engineering leaders and senior stakeholders
• Mentor engineers and technical teams on reliability engineering, operational excellence, automation, and platform best practices

Lead Platform Reliability Engineer

• Assists with releasing candidate CI/CD pipelines as a mechanism to communicate the states and steps necessary to determine a release candidate for each application and service
• Designs and develops fully autonomous CI/CD pipelines which facilitate cloud deployments which includes automation of all infrastructure, services and application build and deployment
• Ensures that all parts of the pipeline follow good software engineering practices to include automated tests and infrastructure tests
• Builds tools which reduce errors and improve our overall customer experiences
• Assists in troubleshooting of production issues and ensure pipeline and infrastructure produces clear documentation and metrics which enables Root Cause Analysis
• Develops and tests – Ansible Playbooks, Terraform Scripts, Packer Scripts and establish immutable infrastructure such that patches are an artifact of the past
• Works with Enterprise Architecture, Information Security (InfoSec), Software Delivery, and Quality Assurance to enable the organization to move to the cloud using complete automation
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

Cloud DevSecOps Engineer

• Perform daily support for applications and users
• Troubleshoot user issues, CICD pipelines, scripting issues, and cloud services
• Review system and application logs, and verify completion of automated processes
• Perform ongoing performance tuning, infrastructure upgrades, and resource optimization as required
• Work with project teams to document and deploy new projects
• Provision and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
• Research, develop, and implement innovative and where possible automated approaches for system administration tasks
• Maintain and contribute to our knowledge base and documentation
• Influence broader technology groups in adopting Cloud technologies, processes, and best practices
• Creative thinking and proposing solutions to grow our business by delighting our clients
• May perform other duties as assigned

DevOps Engineer II, AWS

• Augments CBO engineering team to extend infrastructure automation and secure delivery in a hybrid cloud environment.
• Maintains/extends Terraform & OpenTofu IaC (modular configs, remote state).
• Develops Ansible playbooks/roles (CaC, patching, compliance).
• Builds GitHub Actions CI/CD with security gates (SAST, dependency/secrets scanning, policy-as-code).
• Manages Docker image hardening and Kubernetes/Helm orchestration with vulnerability scanning.
• Integrates Shift-Left security and CIS/CBO baselines.
• Inherits existing patterns (no design-from-scratch); works within CBO change advisory, version control, peer review.

DevSecOps Engineer

• Execute root cause analysis for major incidents by working with cross functional teams and/or vendors to identify root cause, determine solutions, and drive best practices in accordance with problem management strategy and policy
• Perform proactive problem management
• Ensure adherence to standardized processes, tools, and methodologies while leading teams to meet technical deliverables leveraging solid understanding of process controls and standards
• Proactively identify stability issues or risks that could negatively affect platform areas
• Create recommendations and partner with teams to eliminate the risk of reoccurrence and improve service quality
• Conduct quality reviews and validating evidence of remediation and mitigation actions
• Conduct investigations with a focus on operational and customers impacts
• Develop and maintain strong relationships with business and technology partners
• Demonstrate outstanding communication skills, both written and verbal, and very strong interpersonal skills while interfacing with peers, partners, managers, and clients/customers
• Track the status of problem resolution efforts with all levels of the organization, from highly technical to key business leaders
• Review and analyze complex operational support systems, application software, and system management tools to accurately identify risks to ensure the highest level of systems and infrastructure availability

Senior Systems Operations Engineer – Major Problem Management

• Performing day-to-day operational/DevOps tasks on Wikimedia’s public facing infrastructure (deployment, maintenance, configuration, troubleshooting)
• Implementing and utilizing configuration management and deployment tools (Puppet, Kubernetes)
• Leading continuous improvement, by automating the installation, configuration and maintenance of services on our platform
• Working closely with product teams helping them bring scalable functionality to our users by assisting in the architectural design of new services and making them operate at scale
• Participating in a 24/7 on-call rotation shared across the broader SRE team. This includes taking part in incident response, diagnosis and follow-up on system outages or alerts across Wikimedia’s production infrastructure.
• Collaborating with a global, cross-functional team in an asynchronous communication environment
• Mentoring peers in your areas of technical and operational strength

Senior Site Reliability Engineer

• Lead or participate in managing all installed Windows Server systems, Active Directory services, and Microsoft-based infrastructure within the Systems Operations functional area
• Provide advanced operational support for moderately complex to complex systems, ensuring stability, performance, and adherence to enterprise standards
• Drive increased system efficiencies and reduce manual intervention through PowerShell automation and operational process improvements
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of availability and reliability
• Independently resolve moderately complex technical issues while escalating more complex risks appropriately
• Work with vendors and other technical personnel for problem resolution and root cause analysis
• Lead or contribute to technical deliverables within team objectives, applying understanding of process controls, standards, and risk management practices
• Collaborate across infrastructure teams (network, storage, cloud, security) to resolve issues and improve service delivery
• Participate in incident, problem, and change management processes, ensuring compliance with enterprise operational and risk standards

Senior Systems Operations Engineer

• Designing and managing cloud environments and creating modern automation tools
• Building and deploying continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
• Implementing various development, testing, automation tools, and security strategies
• Supporting the delivery of quality code that adheres to standards and methodologies
• Performing incident management and root cause analysis, and leveraging observability tools
• Managing periodic progress reporting

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