DevOps Engineer

• Build and manage a multi-substrate kubernetes and microservices platform which powers Core CRM and a growing set of applications across Salesforce
• Responsible for the high availability of a large fleet of clusters running various technologies like Kubernetes, software load balancers, service mesh and so on
• Troubleshoot real production issues to expand knowledge on the architecture of k8s ecosystem services and internals
• Contribute code wherever possible to drive improvement
• Drive automation efforts in Python/Golang/Terraform/Spinnaker/Puppet/Jenkins to eliminate manual work with day-to-day operations
• Improve the visibility of the platform by implementing necessary monitoring and metrics
• Implement self-healing mechanisms to proactively fix issues to reduce manual labor
• Improve communication and collaboration skills working with various other Infrastructure teams across Salesforce
• Interact with a highly innovative and creative team of developers and architects
• Evaluate new technologies to solve problems as needed

Software Engineer, MTS – SRE, DevOps

• Empower to shape your career and supported by a collaborative global community
• Help leading Consumer Products and Retail Services organizations to unlock the value of technology and drive scalable, sustainable growth
• Work on deploying Packet Core solutions in Customer Networks

Packet Core Deployment Engineer

• Drive DevOps culture and best practices
• Collaborate with development teams
• Optimize application deployments and performance
• Provide architectural and technical leadership

DevOps Lead – Assistant Vice President

• Assist in building and maintaining CI/CD pipelines for a diverse environment including IBM iSeries/Mainframe and modern server-based initiatives.
• Help integrate mainframe workflows with modern DevOps toolchains such as Jenkins, GitHub Actions, and Azure DevOps.
• Support the consolidation of source control tools (moving from Rocket Aldon/Bitbucket toward GitHub) and assist in documenting these new standards.
• Execute and troubleshoot automated build and release scripts.
• Monitor pipeline performance and reliability, reporting bottlenecks or failures to the senior team.
• Maintain clear documentation for CI/CD solution designs, support requirements, and 'Steady State' operating procedures.
• Actively participate in training sessions and track your skill development progress as part of the DevOps transformation initiative.

CI/CD Engineer

• Define and drive Organization’s SRE strategy across engineering teams.
• Establish reliability standards, architectural guardrails, and production readiness frameworks.
• Design and maintain highly available, multi-region, multi-cloud systems.
• Improve and streamline production release processes.
• Lead high-severity incident response, facilitate blameless postmortems, and drive systemic improvements to prevent recurring issues.

Senior Staff Site Reliability Engineer – SRE

• Lead discovery workshops to assess observability maturity and define tailored roadmaps aligned to business and IT objectives
• Assess current monitoring and observability maturity for Enterprise Organizations & recommend tooling strategies, often leveraging platforms like Dynatrace for full-stack visibility
• Translate business and technical requirements into actionable observability use cases to support change management and enablement initiatives
• Advise on tools, platforms, and best practices (e.g., Open Telemetry, SIEM vs Observability, Telemetry Management, SRE principles)
• Design end-to-end observability architectures, including Logs, metrics, traces, profiles etc., Distributed tracing frameworks/APM tooling, Infrastructure & cloud monitoring, Synthetic and real‑user monitoring
• Create telemetry data pipelines and instrumentation strategies
• Ensure scalable, secure, and cost‑efficient observability patterns
• Deploy and configure observability platforms such as Dynatrace, Splunk, Grafana Cloud, Cribl, Elastic
• Implement Open Telemetry collectors, agents, and SDK instrumentation strategies
• Build dashboards, alerts, and automation workflows
• Analyze application, infrastructure, and network performance issues
• Lead root cause analysis and performance optimization initiatives
• Enable proactive detection through anomaly detection and alert tuning

Senior IT Expert – SRE, Observability

• Monitor and maintain the bank’s critical technology infrastructure
• Resolve complex technical issues
• Provide technical support for service management
• Develop support model and service offering
• Execute preventative maintenance tasks
• Maintenance of knowledge base
• Analyze system logs and error messages
• Identify root causes of hardware/software/network issues
• Automate support activities for stability and efficiency
• Collaborate with stakeholders and business partners

Corporate Client Reporting Service Recovery Engineer – VP

• Work alongside a team of DevOps Engineers to architect, build, and deploy AWS cloud infrastructure that is redundant, resilient, scalable, self-sustaining, and self-healing.
• Promote infrastructure as code and automation as much as possible.
• Design, build, and maintain our Kubernetes infrastructure, including clusters, namespaces, and deployments.
• Work on projects independently with customers and stakeholders, gathering their requirements and informing them of new features and enhancements.
• Create and improve current operational practices and procedures.
• Ensure the implementation and maintenance of compliance and security practices in operational infrastructure.
• Responsible for training and mentoring junior DevOps engineers and new team members.

Senior AWS DevOps Engineer – Kubernetes Expertise

• Design, implement, and maintain reliable infrastructure systems with a focus on security, scalability, reliability, and automation using tools like Terraform or CloudFormation
• Build and maintain scalable and resilient production systems with a focus on automation
• Develop and implement monitoring solutions to ensure system health, performance, and availability
• Lead incident response, perform root cause analysis, and implement preventative measures
• Track SLOs, and SLAs to measure and improve service reliability and error budgets to drive reliability improvements
• Design and implement CI/CD pipelines to enable rapid and reliable software delivery
• Partner with development teams to improve application performance, resilience, and scalability
• Contribute to capacity planning and performance optimization initiatives
• Participate in an on-call rotation to support production systems
• Develop and evolve security monitoring, alerting, and incident response

Site Reliability Engineer II

• Support the improvement of non-functional and operational characteristics
• Contribute to the reliability, monitoring and operational excellence of cloud-native platforms
• Work closely with senior engineers to support production systems and implement SRE practices
• Participate in the 24/7 support and on-call rotation
• Support the operation of AWS-based Kubernetes platforms (EKS)
• Contribute to monitoring, alerting and observability implementations
• Assist in incident management, troubleshooting and root cause analysis
• Implement infrastructure changes using Terraform and GitOps workflows
• Support CI/CD pipelines and deployment processes
• Help improve system reliability through automation and operational improvements
• Follow SRE practices such as runbooks, documentation and post-incident reviews
• Collaborate with DevOps and engineering teams to improve system performance and stability
• Ensure solutions align with security, compliance and operational standards

Site Reliability Engineer – AWS, Kubernetes

• work closely with feature and platform teams to design, build and operate cloud native platforms and delivery pipelines
• mentor and coach teams to higher levels of DevOps maturity
• design, build and operate AWS based platforms with a strong focus on Kubernetes
• assess current DevOps and platform capabilities to identify gaps
• support teams in closing gaps through hands on enablement, reusable patterns and targeted learning
• implement and support GitOps workflows using tools such as Argo CD and GitLab
• build and maintain infrastructure using Infrastructure as Code, primarily Terraform
• support Kubernetes networking, security and observability using tools such as Cilium and the Grafana suite
• enable scalable, efficient and cost aware platforms, including autoscaling approaches such as Karpenter
• contribute to DevOps centre-of-excellence standards, policies, tooling and reference architectures

DevOps Engineer, VP – AWS, Kubernetes, GitOps

• combine deep technical expertise with team leadership to drive reliability
• lead other SREs in solving complex operational challenges
• establish technical standards and serve as an advisor to engineering leadership
• lead cross-functional reliability initiatives
• architect enterprise-scale infrastructure solutions
• establish Service Level Objectives (SLOs)
• lead major incident response as incident commander
• drive strategic improvements to observability
• evaluate and introduce new technologies

Lead Engineer – Site Reliability

• Automate our provisioning and configuration management following IaC best practices
• Create and maintain automated scripts that will build, configure, deploy and test applications deployed to different environments
• Maintain, support, and enhance our continuous integration environment
• Ensure operations excellence by reducing human errors and increase quality and security of product operation tasks through automation
• Enable us to delegate more to AWS platform and services so we can focus on the business mission
• Partner with engineering teams to identify development challenges and then design tools, infrastructure and/or processes to improve their productivity and/or lives
• Be a force multiplier for our engineering teams by developing internal tools/applications
• Be part of a small, nimble team balancing short term tactical tasks and long-term projects
• Collaborate with excellent verbal and written communication skills
• Evaluate application performance, and improve efficiency
• Help determine system/application security requirements and develop security solutions
• Participate in on-call rotation and troubleshoot production application issues

Senior Engineer – DevOps

• Automate provisioning and configuration management following IaC best practices
• Create and maintain automated scripts for building, configuring, deploying and testing applications
• Maintain, support, and enhance continuous integration environment
• Ensure operations excellence by reducing human errors and increase quality and security of product operation tasks through automation
• Partner with engineering teams to identify and design tools, infrastructure and/or processes
• Develop internal tools/applications
• Collaborate effectively with excellent verbal and written communication skills
• Evaluate application performance and improve efficiency
• Determine system/application security requirements

Senior DevOps Engineer

• Responsible for managing and executing software and platform releases across the UK region.
• Includes coordinating with the Centralised Release Management team, raising and managing CAB tickets for all release types (major, minor, hotfixes), and ensuring smooth deployment through sanity testing and documentation.
• Effective communication with development and QA teams is essential to ensure visibility and alignment throughout the release cycle.
• Lead the regional execution of all release types (major, minor, emergency) through automated CI/CD pipelines.
• Coordinate with Global Platform testers to oversee post-deployment validation, ensuring issues are identified, documented, and resolved efficiently.
• Support and deputise for the Operations and Technical Release Manager in managing the full CAB ticket lifecycle.
• Collaborate with the Operations and Technical Release Manager to lead, manage, and prioritise Kanban workflows.
• Facilitate cross-functional coordination of development and change activities across the UK region.
• Champion continuous improvement by analysing release outcomes, gathering feedback, and implementing process enhancements.
• Communicate release status and risks to stakeholders, ensuring transparency and proactive issue resolution.
• Coordinate regression testing of changes to Global Business Platforms.
• Drive continuous improvement in testing and coordination processes by gathering feedback, identifying bottlenecks, and implementing best practices.
• Provide technical leadership for the operational management of Global Business Platforms deployed in the UK region.
• Oversee incident management, monitoring, and escalation processes to maintain platform stability.
• Drive continuous improvement in operational processes by identifying risks, implementing best practices, and optimising platform reliability.
• Provide technical leadership in troubleshooting and resolving regional issues with the Global Business Platforms deploye d in the UK region.
• Lead the identification, assessment, documentation, and management of risks and issues related to Global Business Platforms deployed in the UK region.

Lead DevOps Engineer

• Technically lead day-to-day operations of the OneDev, UKDevTools and Observability platforms deployed in the UK region ensuring high availability, performance, and resilience.
• Technically lead incident response, root cause analysis, and resolution processes.
• Oversee incident management, monitoring, and escalation processes to maintain platform stability and minimise service disruptions.
• Coordinate and participate in post-incident reviews (post-mortems/PIRs) with global and regional teams, driving the identification and implementation of corrective actions.
• Define and monitor SLAs, KPIs, and operational metrics of OneDev, UKDevTools and Observability platforms.
• Support the Software Delivery Platform Manager in producing and analysing reports on platform availability, performance, and capacity, supporting data-driven decision-making and proactive capacity planning.
• Collaborate with in region and global DevOps, Infrastructure, InfoSec and other support teams to maintain operational excellence.
• Create and maintain a capability catalogue of supported tools, services, and patterns with clear guidance on when and how to use them.
• Support the Software Delivery Platform Manager in facilitating in regular tooling vendor service review meetings, managing any escalations that need to be made into the vendor in support of tickets raised that require urgent attention.
• Drive continuous improvement initiatives across operational processes.
• Participate in an out-of-hours support rota.
• Technically lead end to end delivery of new software delivery platform capabilities, features, upgrades, and enhancements.
• Create, maintain, and own delivery plans for delivering platform initiatives, ensuring clarity of scope, timelines, milestones, dependencies, and risks.
• Coordinate cross-team delivery schedules, ensuring Software Delivery Platform roadmap items have appropriate interlocks into Product Managers/Owners and into Delivery Teams.
• Track and communicate progress against delivery plans, proactively identifying slippage and implementing corrective actions.
• Remove delivery blockers and ensure milestones are achieved on time.
• Help prioritise platform capabilities and improvements based on customer, engineering, and business needs
• Drive consistency in tooling, environments, development pipelines, and release processes.
• Work closely with Service team to support smooth transition into service of new platform capabilities through the STP process(es).
• Proactively identify opportunities to enhance existing delivery platform services by gathering user feedback, analysing bottlenecks and applying best practices, ensuring all improvements are captured and prioritised within platform backlogs.
• Intercept, triage and prepare for changes communicated by US Central Comms relating to all technologies contained within OneDev where changes will have impact to UK Delivery teams.

Lead Engineer, GCP DevOps Engineering

• Build, operate, and support highly available cloud-native services on AWS
• Apply SRE and DevOps best practices to ensure reliability, scalability, performance, and security
• Automate infrastructure using Terraform (Infrastructure as Code)
• Build and manage CI/CD pipelines using GitHub Actions and AWS CodePipeline
• Implement monitoring and observability using Datadog and CloudWatch
• Lead incident response, on-call support, and root cause analysis (RCA)
• Drive continuous improvements in system resilience, automation, and operational efficiency

Senior Site Reliability Engineer

• Provide profitable technical, predictive, and proactive maintenance services to strategic customers to achieve or exceed the agreed KPIs.
• Remote monitoring, vibration analysis, and periodic report writing for customers from multiple segments within expected delivery timeframes.
• Creation of client databases and hierarchies, maintaining and reviewing the thresholds and attributes.
• Achieve time utilization, and record accurately and in a timely manner as required into the system.
• Engage in a high level of involvement with other Business units, and internal & external stakeholders to achieve the success of projects being handled.

Reliability Engineer – GRC

• Build the roadmap for devops and observability in Data & AI teams.
• Design and build cloud infrastructure as code with Terraform (or Pulumi / CloudFormation), packaging reusable modules for AWS, Azure or GCP.
• Own CI/CD pipelines in GitHub Actions, Jenkins or GitLab CI — build, test, security scanning, blue-green or canary deploys, and automated rollback.
• Operate Kubernetes clusters (EKS, AKS or GKE) and container workloads with LENS, Helm, ArgoCD or Flux — including autoscaling, ingress, secrets and policy.
• Build observability with Prometheus, Grafana, OpenTelemetry, ELK or Datadog — metrics, logs, traces, dashboards and SLO-driven alerting.
• Implement security and compliance controls: IAM, SSO, secrets management (Vault / KMS), vulnerability scanning, policy-as-code (OPA, Checkov) and PCI-aware patterns.
• Lead incident response — on-call, runbooks, blameless post-mortems, and continuous reliability work to drive down MTTR and toil.
• Partner with developers on local dev experience, golden paths, internal platform tooling and developer self-service.
• Help shape internal platform standards as the stack evolves, contributing to design reviews and sharing knowledge across the India and U.S. teams.
• Participate in a collaborative DevOps environment, working closely with developers, AI engineers, QA, DBAs and product partners across environments.

• Serve as the senior technical counterpart to AWS field leadership, building trust and credibility across regions and teams.
• Influence joint account strategy and technical direction for high-priority opportunities.
• Shape how OpenAI engages with AWS by defining engagement models, prioritization frameworks, and best practices.
• Proactively identify and drive net-new opportunities and high-impact use cases across the AWS ecosystem.
• Lead technical strategy for large, ambiguous, and high-stakes enterprise engagements.
• Guide customers from early ideation through architecture design, prototyping, and production deployment.
• Act as a technical decision-maker and escalation point, de-risking complex implementations.
• Design and communicate end-to-end AI architectures leveraging OpenAI and AWS services.
• Build and guide development of prototypes, POCs, and reference implementations to accelerate adoption.
• Establish best practices for scalable, secure, and production-ready GenAI systems.
• Enable AWS and partners through scalable technical motions (workshops, playbooks, reference architectures, demos).
• Develop reusable solution patterns and assets that can be deployed independently by AWS teams and SIs.

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