DevOps Engineer

• Collaborate with your team to ensure the timely recording of tickets on Sysaid, and drive the resolution process within specified Service Level Agreements (SLA)
• Take the lead in proactively monitoring our services to maintain continuous high-quality service for our customers
• Identify potential issues before they impact the user experience and implement preventive measures
• Effectively escalate service issues to the appropriate stakeholders and follow up diligently to ensure timely resolution within specified SLA
• Keep stakeholders informed of the progress and resolution status
• Oversee the continuous archiving of data and maintain databases in a lightweight state to maximize transactional efficiency
• Implement best practices for data management and contribute to database optimization efforts
• Be available for on-call support, especially during critical periods or in the event of system outages
• Collaborate with the development teams to communicate and apply changes effectively

Senior Software Engineer leading SRE team at Africa's leading payments company

Senior Software Engineer – Site Reliability Engineering

Senior Software Engineer leading Site Reliability Engineering team for payments company in Africa. Responsible for service reliability, proactive monitoring, and issue resolution.

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Senior Software Engineer – Site Reliability Engineering