Data Specialist

• Field, answer, or refer customer inquiries about EFT enrollments for problem resolution
• Perform EFT validation calls
• Process and update the Transaction Enrollment tool on Availity Essentials
• Update and maintain internal documents related to EFT enrollment and validation
• Research and resolve Availity escalation issues involving provider portal functions and information display
• Work with business and product owners to research and resolve issues
• Document internal EFT customer-reported problems through Remedy and Escalation Tickets
• Adhere to service level agreements for internal and external customers
• Support internal and external customers by telephone, email, Remedy tickets, and Availity Client Service tickets
• Serve as an internal and external support resource
• Complete tasks, resolve problems, produce EFT reports, and maintain the EFT shared email inbox
• Perform EFT testing when required

Provider data specialist supporting electronic funds transfers for Cambia’s person-focused health care system

Provider Electronic Data Specialist I

Provider Electronic Data Specialist supporting EFT enrollment, validation, and provider-portal issues for Cambia’s person-focused health care system. Resolving customer inquiries through Availity, Remedy, telephone, and email.

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Provider Electronic Data Specialist I