Customer Support

• Assist customers with platform navigation and troubleshooting technical issues
• Respond to customer inquiries via inbound messages in both Vietnamese and English
• Ensure customers have the best possible listening experience

Bilingual Customer Support – Vietnamese/English

• Deliver high-quality customer support to global users across a multi-currency digital asset exchange and derivatives platform
• Manage customer inquiries and issues through various online communication channels
• Handle sensitive financial and account-related information with confidentiality and precision
• Provide dedicated support to VIP account holders, mutual onboarding partners, and white-label clients via live chat and CRM systems
• Ensure a seamless and professional customer service experience
• May be assigned to market-specific support channels, requiring language proficiency and cultural familiarity

Customer Service, Fintech

• Respond to buyer inquiries in a timely and accurate manner via chat.
• Identify the needs of buyers by asking relevant probing questions.
• Attend course refreshers to ensure knowledge about the products and promotions is up to date.
• Acknowledging and resolving buyer concerns and complaints.
• Analyze and report product and promotion issues.
• Update internal databases with information about product issues and valuable discussions with buyers.
• Monitor buyer complaints and proactively initiate outbound chat to aid assistance.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Ensure prime satisfaction of each buyer who reached out via chat.

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Bilingual Customer Support – Vietnamese/English

Customer Service, Fintech

Customer Service Executive, Open to Fresher