Customer Support

• Deliver outstanding customer support via phone calls, chats, and emails;
• Manage day-to-day guest communication and ensure a smooth guest experience;
• Ensure the operational success of our guest services and maintain high levels of guest satisfaction;
• Manage day-to-day guest communication, ensuring timely, professional, and consistent responses across various platforms;
• Monitor and respond to messages during key hours, particularly around critical booking periods such as arrivals and departures;
• Coordinate with cleaning and maintenance teams to ensure smooth operations, resolving any issues efficiently;
• Handle guest concerns from start to full resolution, escalating when necessary to ensure guest satisfaction;
• Use internal tools (Hostaway, Duve, Turno, AppSheet) to manage reservations, tasks, and guest information accurately;
• Process booking modifications, including extensions, date changes, and special requests promptly;
• Evaluate and manage refund requests in line with company policies and guidelines, following up to ensure timely resolution.

Customer Support Consultant, English, French, Hospitality

• Deliver outstanding customer support via phone calls, chats, and emails;
• Manage day-to-day guest communication and ensure a smooth guest experience;
• Ensure the operational success of our guest services and maintain high levels of guest satisfaction;
• Monitor and respond to messages during key hours, particularly around critical booking periods such as arrivals and departures;
• Coordinate with cleaning and maintenance teams to ensure smooth operations, resolving any issues efficiently;
• Handle guest concerns from start to full resolution, escalating when necessary to ensure guest satisfaction;
• Use internal tools (Hostaway, Duve, Turno, AppSheet) to manage reservations, tasks, and guest information accurately;
• Process booking modifications, including extensions, date changes, and special requests promptly;
• Evaluate and manage refund requests in line with company policies and guidelines, following up to ensure timely resolution.

Customer Support Consultant, fluent English & French, hospitality

• Deliver outstanding customer support via phone calls, chats, and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

See all jobs on JobTailor

Customer Support Consultant, English, French, Hospitality

Customer Support Consultant, fluent English & French, hospitality

Customer Support Consultant, Hospitality