Customer Support

• Provide Tier 1 technical assistance via phone, email, and chat for server, network, and software-related issues.
• Troubleshoot DNS, SSL, FTP, and other network protocol configurations.
• Assist customers with technical solutions, installations, and usage guidance.
• Accurately document all support interactions within CRM systems.
• Escalate unresolved issues with detailed diagnostic information.
• Maintain proactive and transparent communication with clients during the resolution process.
• Contribute to the development of internal knowledge bases and technical documentation.
• Identify recurring issues and propose improvements to enhance service delivery.
• Participate in initiatives to streamline workflows and optimize customer support processes.

Customer Support · Syria Jobs