Customer Support

• Respond to customer inquiries via email, ticketing systems, and other communication channels.
• Provide professional, friendly, and timely customer support.
• Troubleshoot Tier 1 technical issues related to hosting and network services.
• Assist customers with DNS, SSL certificates, FTP, email configuration, and basic networking.
• Accurately document all customer interactions and technical findings within ticketing and CRM systems.
• Escalate complex technical issues to senior engineers with clear documentation.
• Follow up with customers to ensure issues are resolved and expectations are met.
• Monitor open support tickets and ensure they are progressing according to internal service levels.
• Collaborate closely with engineering teams to resolve customer issues efficiently.
• Contribute to internal knowledge base articles and technical documentation.
• Identify recurring customer issues and suggest improvements to support processes.
• Support continuous improvement initiatives within the Customer Support department.

Customer Support jobs in Syria

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Customer Support Coordinator