Customer Support

• Oversee the end-to-end order fulfillment process via SAP and e-commerce platforms, ensuring 100% data accuracy and fast turnaround.
• Serve as the primary point of contact across digital and voice channels, providing professional technical support and query resolution.
• Proactively monitor potential order failures and coordinate immediate solutions to maintain high customer satisfaction.
• Work closely with Production, Planning, and Logistics teams to streamline the flow of goods to the customer.
• Drive the adoption of digital ordering tools and provide feedback for system enhancements.
• Manage customer complaints and service records through Salesforce (SFDC) to ensure continuous service improvement.

Customer Services Officer

• Lead customer interactions efficiently while maintaining a professional tone.
• Identify at-risk customers and apply problem-solving strategies.
• Analyze customer needs to recommend relevant products and services.
• Document customer records to ensure a seamless experience.
• Address complex service issues with a positive, solutions-oriented approach.
• Perform other related tasks as required.

Customer Support Agent

• Oversee the end-to-end order fulfillment process via SAP and e-commerce platforms, ensuring 100% data accuracy and fast turnaround
• Serve as the primary point of contact across digital and voice channels, providing professional technical support and query resolution
• Proactively monitor potential order failures and coordinate immediate solutions to maintain high customer satisfaction
• Work closely with Production, Planning, and Logistics teams to streamline the flow of goods to the customer
• Drive the adoption of digital ordering tools and provide feedback for system enhancements
• Manage customer complaints and service records through Salesforce (SFDC) to ensure continuous service improvement.

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Customer Services Officer

Customer Support Agent

Customer Service Officer