Customer Support

• Manage and monitor the end-to-end shipment process.
• Coordinate with various stakeholders in shipment process handling.
• Orchestrator the overall flow of an end-to-end shipment.
• Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding.
• Query Resolution with shippers/Customers/Sales Team/other stakeholders, timely resolution, and response to customers.
• Maintain a customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
• Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
• Responsible for cross sell/up sell, customer retention.
• Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operations.
• Respond to all enquiries in a timely and accurate manner & escalate difficulties.
• Work with the Commercial team to establish and strengthen customer relationships.
• Comply to specific customer SOP and monitor respective KPIs.
• Execute reports or other tasks assigned.

Customer Support jobs in Slovenia

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Customer Experience Agent, Italian Speaking